axisbank

Making the customers wait to get their banking questions answered had always been second nature to the banking industry. But ever since the advent of AI-powered chatbots, banking services have started getting viewed in a positive light. Now customers can have their credit cards made in a matter of seconds. Most of the chatbots deployed by Indian banks provide this service to make their customer experience as relentless as possible. Such AI chatbots in the banking industry can solve all the customer queries and take the lead gen process a notch higher. They can act as virtual assistants and provide a personalized experience to potential customers through conversational interfaces.

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Features and Benefits

1. The chatbot asks the customer to enter their name, city, date of birth, monthly income, email address, and phone number.

2. It asks the customer if the customer is salaried or self-employed.

3. It saves the agent and customer's time spent on filling out a form or getting on calls for a simple process.

4. It allows the customer to save money by avoiding unnecessary paper forms.

5. It helps the bank to keep records of its customers’ data more easily.

6. It provides better customer support as it has the ability to ask a wide range of follow-up questions.

7. It makes the customer feel like they are talking to a human being instead of an automated system.

8. It gives a personalized response based on the user’s profile.

9. It improves the overall customer experience.

10. It can be configured to solve complex queries and collects customer feedback.

Frequently Asked Questions

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