Do you struggle to understand AI's complexity without a technical background?
The truth is you don't need a technical background.
Instead, you only need to know the problems you want to solve for your customers and employees.
And you only need to evaluate how effectively it's getting resolved.
Book a discovery call
You only need to define the business outcomes
Ensure consistent & accurate AI
Streamline support operations
Automate manual workflows
But how do you define and track these metric to ensure they add business value?
That's where our customer success team comes in and helps you with our years of expertise in the space.
We spend hours understanding your problems and clearly define the business outcomes.
These are tracked and presented to you continually to ensure our AI delivers business value.
Free Automation Consulting
Are you concerned about your investment staying relevant amidst AI's fast-paced evolution?
Here's the truth about Generative AI: it's still in its early stages, and it needs to be used in a controlled way.
Don't believe us?
If you read most research papers on AI, they talk about approaches to improve its accuracy. Google Gemini and ChatGPT have defined multiple metrics to evaluate which is more accurate. And as you read these, more metrics for assessing AI are still being defined.
Though our engineers are on top of these research and evaluation standards, and we frequently update our AI, we've realised we need a hybrid approach.Book a discovery call
Merging Generative AI & Rule Based Flows
Generative AI
Very flexible
On the fly
Low effort
Human like
Generic
Can go "off track"
No system integrations
No channels
Rule Based Flows
Use case specific
Stays on task
System integrations
Channel integrations
Feels rigid
Pre-defined
High effort
Not human-like
AI can be effective when we use a combination of Generative AI and a rule-based approach because they complement each other.
We use a hybrid approach to make AI more accurate, reliable, and safe, unlike others who rely solely on early technology.