Give every patient the consistent care they deserve
Customer Support
Improve patient satisfaction while reducing administrative workload
Respond to patient inquiries at every moment
- Deploy AI Agents on your website, patient portal, and social channels like WhatsApp that handle appointment requests, insurance questions, and billing inquiries instantly.
- Patients get answers without calling during office hours or waiting for callbacks.
- Connect your practice management system, EHR, and billing software through pre-built integrations so Agents access real-time information about appointment availability, insurance eligibility, and account balances.
Build HIPAA-compliant Agents without engineering
- Configure AI Agents that handle sensitive inquiries around appointment availability, prior authorization status, and patient portal access using Tars' visual builder.
- Connect your Knowledge Base, clinical protocols, and healthcare systems through 700+ pre-built integrations, including EHR platforms, practice management software, and patient engagement tools.
- Deploy Agents that understand CPT codes, formulary restrictions, and referral workflows, without writing code or waiting on IT sprints.
Triage patient concerns and route to appropriate next steps
- AI Agents can assess patient-reported symptoms using your clinical protocols and recommend the right action.
- Route non-urgent concerns like medication refill requests to secure messages for next-business-day response.
- Direct patients with moderate symptoms to schedule same-day or next-available appointments. Provide clear guidance on when to seek emergency care for serious symptoms.
- Your clinical staff focuses on cases requiring medical judgment, while Agents handle intake and routing.
Monitor patient satisfaction across every interaction
- Track more than basic metrics with analytics built for healthcare operations. Review full conversation transcripts to identify friction points in prior authorization workflows or specialist referral processes.
- Measure first-contact resolution rates, CAHPS survey alignment, and adherence to CMS guidelines, 21st Century Cures Act requirements, and accessibility standards.
- Use these insights to refine Agent responses for coverage questions, update discharge instruction language, and improve patient experience scores.
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Customer Acquisition
Help patients get the care they need in time
Qualify new patients against your practice capabilities
- Screen prospective patients for conditions within your treatment scope, insurance plans you accept, and geographic service areas you cover.
- Collect medical history, current medications, and chief complaints through conversational intake.
- Route qualified patients directly to scheduling while redirecting others to appropriate alternatives.
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Connect your healthcare stack and capture details
- Configure AI Agents that engage visitors the moment they land on your services page or provider directory.
- Connect them with tools that capture details and check appointment availability in real-time. Schedule initial consultations while prospects are actively searching for care instead of relying on contact forms that take days to process.
- Integrate with your scheduling platform so Agents book directly into provider calendars without staff involvement.
Re-engage patients who need preventive or follow-up care
- Identify patients due for wellness visits, screenings, or follow-up appointments based on their medical history and care protocols.
- Agents reach out via text or WhatsApp with personalized reminders about why the visit matters and easy scheduling options.
- Connect with your EHR and population health management tools to trigger outreach based on diagnosis codes, last visit dates, and quality measure requirements. These touchpoints improve continuity of care while increasing visit volume from existing patients.
Make your practice accessible outside business hours
- Most patients search for healthcare providers in the evening after work or on weekends.
- Agents respond to inquiries on your website and WhatsApp around the clock, answering questions and booking appointments when your office is closed.
- Patients who can't call during traditional hours don't abandon your practice for competitors with more accessible digital channels. Integrate across your website, patient portal, and social channels so patients reach you wherever they prefer.
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