Live chat
AI Agents handle routine queries. Humans handle complexity and nuance. The handoff between them shouldn't punish your customers with repeated questions. Our live chat integration transfers complete conversation history, user context, and attempted solutions so human Agents pick up exactly where the AI left off.
Users can request human assistance at any point. When a handoff happens, Agents receive the complete conversation history, the customer's specific grievance, the categorized intent, and the user sentiment. Everything the customer already explained gets transferred automatically. Agents can jump straight into solving the problem instead of asking customers to repeat themselves.
Route conversations to available Agents based on expertise, workload, and availability. The system distributes incoming handoffs across your team to prevent bottlenecks. If all Agents are busy, conversations enter a prioritized queue with estimated wait times. Users know what to expect, and your team handles requests in the right order.
Track which topics trigger human escalation most frequently. Identify where AI confidence drops. Surface common escalation reasons and resolution times. These insights reveal knowledge gaps in your AI Agent and training opportunities for your human team. When you see patterns like refund policy questions consistently requiring humans, you know where to improve documentation or automation.
Monitor individual Agent metrics and aggregate team performance. Resolution rates, average handling time, customer satisfaction scores, and conversation outcomes. Understand which Agents excel at specific issue types and optimize assignment logic accordingly. Full visibility into how your human team performs after the AI Agent hands off.
Already using another live chat solution? Keep it. Our AI Agent integrates directly with your current platform in minutes through API connection. Your Agents continue working in the same interface they know, while the AI Agent handles incoming chats automatically. Built-in tools capture customer information (name, email, company, inquiry details) during conversations without manual forms.
When Agents are offline or at capacity, the AI Agent collects contact details and conversation context, then routes everything to your CRM (Salesforce, HubSpot, Pipedrive, or whatever you use). Define exactly what information gets captured: customer details, inquiry type, priority level, attempted solutions. Leads get tagged and queued for follow-up automatically. Your pipeline updates in real-time without manual data entry.
Helps citizens report municipal service issues like potholes, graffiti, and missed trash collection by creating official work orders for city crews. It also provides status updates and general information about city services.
Helps employees find guidance on IT issues and provides troubleshooting steps. If the issue is unresolved, it raises a ticket for IT support.
Sits at your hospital entrance to help patients find the right specialist and room number based on symptoms, providing step-by-step directions and reducing front desk inquiries.
Educates on plans, services, pricing, and perks, then collects user data and takes the user to a placeholder payment gateway once they have chosen a service.
Educates customers about credit card options through targeted questions about their credit situation and spending habits, then recommends the best-fit product with detailed reward calculations and application guidance.
Collects customer information and problem details to provide accurate cost estimates for plumbing, electrical, and HVAC services, then creates work orders for expert callbacks.
Connect with tools where your data lies
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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