Revolutionize Customer Satisfaction with Tars Livechat

Get the best of both worlds with Tars - a mix of AI chatbots and live support. Let the chatbots handle 70% of queries, while live support covers the rest, ensuring 24/7 customer satisfaction.

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TRUSTED BY 700+ GLOBAL BRANDS

73%

of website visitors prefer livechat over email, social media

83.1%

global average customer satisfaction rating for live chat

2 min

average response time, compared to 12 hrs for email

Discover the Power of Tars Livechat

The Game-Changing Benefits of Tars Livechat

Chatbot-Livechat Partnership
Efficiency at its finest - Tars Chatbot tackles 70% of conversations, leaving Livechat agents to dedicate time to complex issues.
Build Trust with Your Customers
Tars Livechat offers a personal touch to customer communication, leading to stronger connections and increased trust in your brand.
Reach High CSAT Score
Improves customer satisfaction through instant communication and real-time support, delivering quick resolutions.

How to Leverage Livechat for Improved Customer Satisfaction

Easy Access to Services

Instead of searching through multiple pages & links, users get quick and personalized resolution to their queries with the help of a livechat agent.

Reduce Wait Times

Long wait times on call centers can be a source of frustration for customers seeking solutions to their problems. Livechat reduces these wait times, providing real-time support and improving the overall customer experience.

Emergency Assistance

In an emergency situation, livechat support can be a lifesaver for government agencies. It offers fast and efficient help, avoiding chaos and confusion. Live chat acts is a hero in emergencies, providing updates and health tips.

Improve Customer Experience

With livechat, queries are resolved instantly. The chat-based interface is non-intrusive, allowing users to get answers to their questions without interrupting their browsing experience. This quick resolution leads to satisfied customers.

Unmissable Tars Livechat Features

Context Transfer

Speed up your response time by having Tars AI Chatbot and Livechat work together. The Chatbot will give the agent a better understanding of the customer's needs, leading to faster problem solving and happier customers.

Inboxes

With the Inbox feature, assign queries accurately to the appropriate team . Avoid unnecessary transfer and ensure prompt resolution. Enable the feature in the gambit modal and categorize inquiries based on the type of support required.

Labels

Improve customer service efficiency by easily organizing customer conversations with the Label feature. Categorize for future reference, and get detailed insights and reports from the analytics dashboard.

Analytics

Track customer support performance with Tars Livechat's advanced analytics. Monitor metrics like response time and resolution count, view conversation status, and evaluate agent performance with auto-updating reports.

Private Notes

Work with your team to improve customer service. Use the Private Notes feature to talk to teammates during customer chats. This makes communication easier and helps to give better service.

Canned Responses

With Canned Responses say goodbye to repetitive conversations and improve efficiency. Save messages as templates and access them quickly with short-codes.

Ready to unlock the power of Tars Livechat for your customer experience?

Book a demo to learn how you can help upgrade your digital customer journey with livechat

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Frequently asked questions

How to enable TARS Livechat

Once you have live chat access, you will have the option to create a gambit. Select the live chat option from the menu. In the LiveChat Config, you can select a visitor's name, email, and a message that will be visible to your agent, and they can reply to the visitor in a more personalized format.

How to access livechat analytics

To access livechat reporting, you need to click on Reports. Then you will be able to see 3 sections:
1. Overview: In this section, you can see the open conversations and agent availability details.
2. Conversation: In this section, you can see the entire live chat data and filter it by date range as per the requirement.
3. Agents: In this section, you can see the agent's performance. Here you can select the agent and filter the data with desired date range.

How to check the conversation history with a particular customer?

To review customer conversation history, click on "Previous conversations" in the third pane. This allows quick resolution of customer issues and efficient understanding without extensive back-and-forth interactions.

How does the livechat assignment work?

Live chats are assigned to agents based on a round-robin method. This means chats are assigned to available agents equally in rotational order.

How to filter livechats based on date and status?

Click on the filter conversation icon and choose status equal to open /resolved /pending/ snoozed. Similarly, you can also filter the chats based on when they were created.