Car Accident Claim Chatbot
Insurance companies often find it difficult to respond to legitimate claims of their loyal policy holder. For better claims processing service, auto insurance companies can turn to this free claim automation chatbot which makes customer service interactions worthwhile, with the help of conversational intelligence.
Features and Benefits :
It asks the customer their full name, policy number, phone number, and email address and validates the detail as well. It asks the customer questions like what is your relation to the loss, their date of birth, and mailing address to reach out to them.It collects information about the policy that the customer holds, thus, it asks questions like the full name of the insured, their phone number, email address, date of birth, mailing address, the effective date of the policy number, does their policy cover Subro potential, does your policy have rental available, what type of claim are you looking for, and the deductible/limit coverage of the claim.To collect information about the insured vehicle, it asks questions like enter your vehicle year, vehicle brand and model number, license plate number, vehicle color, VIN number, vehicle's current status, i.e., owned, leased, or financed, name and address of the vehicle owner and driver, what is the driver's relation with the insured, driver's date of birth, did you use the vehicle with permission, driver's license number and was the vehicle driven under the influence of alcohol/medications/drugs.To collect information about the accident, it asks questions like the location of the accident, did the police arrive at the accident spot, enter the police report number, description of the damages, does your vehicle have airbags deployed, was your vehicle drivable after the accident, was there any prior damages to the vehicle, etc.It can verify policy numbers by integrating with insurance providers' CRM and then cross-checking the entered policy number with all the registered numbers they have stored.It allows customers to skip some questions that are repetitive.It can be used as an online tool to collect answers to all types of queries related to the insurance claims process.It helps in reducing human errors while interacting with customers.It saves time and money by eliminating the need for agents to interact
