1. The chatbot asks the user if they want to know why they should apply for the services, know the procedure to apply, or want to apply for finance.
2. It lists out the benefits of the services provided.
3. It explains the [procedure that the company follows.
4. If the user wants to apply for finance, it asks for their medical title.
5. It collects their name, phone number, and email address to send them a customized loan proposal.