Doctor’s Feedback Chatbot

Collecting real time feedback from patients is as important as fulfilling service requests for hospitals. It can not only help them keep a track of their performance over time but also give a positive experience to the patients who wish to add their comments regarding any of their grievances. This patient feedback tool asks patients to rate the services of a health care firm without redirecting them to an online patient portal, adding value to their AI-based care.

Features and Benefits :

1. The chatbot asks the patient if they were able to meet the doctor or not.

2. It asks them to mention the amount of time they had to wait for at the doctor's place.

3. It asks them to rate their appointment experience with the clinic.

4. It collects their email address to share the feedback with the doctor.

5. It asks them how likely they are to recommend the services to their friends and family.

6. It asks them to share both positive comments as well as negative comments so that an institute knows about its strength and weaknesses.

7. If the patient is not able to meet the doctor, it asks them to share what happened.

8. It helps a customer service agent save time for important tasks.

9. It can engage quality leads in the most seamless way.

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