Digitally Transform Workforce Development Boards With AI Chatbots

From job-seekers to parents seeking childcare — automatically deliver 24x7 self-service assistance for your workforce services, at a fraction of traditional contact center costs.

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The Tars Impact

200K
customer service questions automated
$500K
annual savings using a chatbot
100%
L1 citizen support automated
194%
reduction in call wait times

How Can Workforce Boards Leverage AI Chatbots For…

Job-seekers

From job openings and career resources to upcoming hiring events, achieve your local unemployment targets by instantly answering job-seeker queries.

Employers

Dramatically improve the hiring experience for your industry partners by automatically answering employer FAQs with custom-made AI Assistants.

Child Care Services

Reduce staffing & contact center costs by automating 90%+ of your support conversations with local parents about child care eligibility, program enrollment and their nearest center.

Training Programs

With an AI chatbot that’s never ‘out-of-office’, supercharge the digital experience for your adult & youth training programs, and become favorites for that upcoming innovation award!

case study

How Workforce Solutions of Central Texas Used a Tars Chatbot to Automate 100% of their L1 Citizen Support

Why WSCT needed a Chatbot Assistant
For a long-long time, the good citizens of Central Texas had only one resource for customer support on their Workforce Solutions website — a singular Contact Us page 👉🏽
With rising pressure on their staff, Workforce Solutions of Central Texas needed a better, more efficient way of delivering citizen self-service and answering questions. Asking their staff to be on the clock 24x7 was not practical, and web forms were both unresponsive and complex. Neither could solve their two big problems:
- Low citizen satisfaction due to the lack of instant, round the clock L1 citizen support.
- No automated process to qualify & escalate queries for personalized L2 support.
How did the Chatbot resolve L1 & L2 citizen questions?
One example of an L1 support query is when a person is trying to determine whether they qualify for child care services. The chatbot here assists through a series of engaging questions. Based on their response, eligible users are directed to an appropriate webpage for further action.
If the user still has a complex L2 question that would require human support, the bot then collects the citizen’s relevant details and escalates the ticket to a customer service agent.
What were the performance metrics?
WSCT had set their Chatbot Assistant’s goal as achieving one of these two scenarios👇🏽
- A bot visitor successfully finishes the entire L1 support conversation, and is redirected to a page within the website.
- A bot visitor successfully finishes the entire L2 qualifying conversation, and is then redirected to capture his or her personal details, for personalized L2 support.