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Maximize Ease of Doing Business With AI Chatbots

From registering a new business to license filings, automatically deliver 24x7 customer service to business owners, at a fraction of traditional contact center costs.

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The Tars Impact

  • The State of Missouri
    200K

    customer service questions automated

  • Inbiz
    $500K

    annual savings using a chatbot

  • Workforce
    100%

    L1 citizen support automated

  • The State of Montana
    194%

    reduction in call wait times

How Can Business Services Divisions (BSDs) Leverage AI Chatbots For…

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Business Search Services

Automatically guide every customer on your search portal that’s looking for the right business name, trademark filing or UCC record — using a human-like, AI Chatbot.

Be it real-estate or professional licensing, simplify & expedite the user journey of getting certified, using an AI Assistant that instantly resolves all customer doubts, while simultaneously reducing your call center-costs.

Fast-track Business Entity Filings by deploying an AI Customer Service Agent to answer every repetitive query about submission deadlines, amendments and related processes.

Dramatically reduce incomplete requests for certified copies, back & forth emails and customer calls using an AI Chatbot that explains every step of the information request process.

case study

How Indiana INBiz Saves $500,000 Annually Using a Tars Chatbot

  • Context
    About INBiz

    INBiz is the State of Indiana's one-stop online portal for delivering an end-to-end stack of business services. From searching for a business name to trademark filing when setting up shop — to requesting certified copies and any of the dozen processes that go into running a business, INBiz has Indianans covered.

    Collin Rainey worked with INBiz to strategically transform their conversations with business owners in the state, using the innovative, no-code platform of Tars Chatbots. As a result, he helped them save over $500, 000 annually by automating 100, 000 + conversations every year! Here’s the incredible story behind how it all came to be.

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  • Query
    Call centre woes

    Given the complexity associated with delivering business services, INBiz knew robust customer service would be key to their success. They initially chose a Call Center, but this approach came with a host of problems 👇🏽

    • ->

      Due to a high volume of customer calls, the ratio of queries to support agents got extremely skewed; resulting in long, unpleasant wait-times.

    • ->

      The call center went offline after work-hours and was completely unavailable on weekends and holidays. This meant customers often had no assistance whatsoever!

    • ->

      Most business owners using INBiz were tech-savvy and had basic questions. Yet they had no option but to wait for a human agent to become available.

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  • Performance
    The Automation Play

    To solve their call center woes and automatically answer customer questions, INBiz decided to deploy a Tars Chatbot as a widget on their website. This innovative move had the following impact 👇🏽

      100K+

      conversations / year

      $500K

      savings annually

      30 seconds

      Average TAT, down from 5 mins

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Interested to learn more? Check out the full case study.

Read Case Study
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AI Chatbots are the future of Business Services Divisions. Join us now!

Tools we Integrate with

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We will help you launch your first chatbot in 5 phases

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Our achievements in numbers

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700+

Global Brands

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2,000+

Chatbot Templates

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50m+

Chatbot Conversations

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150+

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