Maximize Ease of Doing Business With AI Chatbots

From registering a new business to license filings, automatically deliver 24x7 customer service to business owners, at a fraction of traditional contact center costs.

Schedule Demo Get Started

The Tars Impact

200K
customer service questions automated
$500K
annual savings using a chatbot
100%
L1 citizen support automated
194%
reduction in call wait times

How Can Business Services Divisions (BSDs) Leverage AI Chatbots For…

Business Search Services

Automatically guide every customer on your search portal that’s looking for the right business name, trademark filing or UCC record — using a human-like, AI Chatbot.

Licensing & Permits

Be it real-estate or professional licensing, simplify & expedite the user journey of getting certified, using an AI Assistant that instantly resolves all customer doubts, while simultaneously reducing your call center-costs.

Business Entity Filings

Fast-track Business Entity Filings by deploying an AI Customer Service Agent to answer every repetitive query about submission deadlines, amendments and related processes.

Information Requests

Dramatically reduce incomplete requests for certified copies, back & forth emails and customer calls using an AI Chatbot that explains every step of the information request process.

case study

How Indiana INBiz Saves $500,000 Annually Using a Tars Chatbot

About INBiz
INBiz is the State of Indiana's one-stop online portal for delivering an end-to-end stack of business services. From searching for a business name to trademark filing when setting up shop — to requesting certified copies and any of the dozen processes that go into running a business, INBiz has Indianans covered.
Collin Rainey worked with INBiz to strategically transform their conversations with business owners in the state, using the innovative, no-code platform of Tars Chatbots. As a result, he helped them save over $500, 000 annually by automating 100, 000 + conversations every year! Here’s the incredible story behind how it all came to be.
Call centre woes
Given the complexity associated with delivering business services, INBiz knew robust customer service would be key to their success. They initially chose a Call Center, but this approach came with a host of problems 👇🏽
- Due to a high volume of customer calls, the ratio of queries to support agents got extremely skewed; resulting in long, unpleasant wait-times.
- The call center went offline after work-hours and was completely unavailable on weekends and holidays. This meant customers often had no assistance whatsoever!
- Most business owners using INBiz were tech-savvy and had basic questions. Yet they had no option but to wait for a human agent to become available.
The Automation Play
To solve their call center woes and automatically answer customer questions, INBiz decided to deploy a Tars Chatbot as a widget on their website. This innovative move had the following impact 👇🏽