Upgrade DMV Portals With AI Chatbot Assistants

Be it vehicle titles or driver licenses, automatically support your DMV customers and simplify processes, at a fraction of traditional contact center costs.

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The Tars Impact

200K
customer service questions automated
$500K
annual savings using a chatbot
100%
L1 citizen support automated
194%
reduction in call wait times

How Department of Motor Vehicles (DMVs) Leverage AI Chatbots For…

Driver Services

From license renewals to scheduling tests, instantly help your DMV customers navigate the necessary forms, applications and appointments with an AI Chatbot Agent.

Vehicle Services

Eliminate call wait-times and improve customer satisfaction by automatically resolving common customer questions about registration renewals, title transfers and emissions tests.

Real ID

Real IDs can be really confusing. Use a human-like AI Chatbot to conversationally explain benefits, debunk myths and drive Real ID adoption to 100% within the federal deadline.

Dealer Services

Automatically assist every automobile dealer at an incredible cost-per-ticket. From registration filings to dealer bonds, improve compliance rates by leveraging a better user experience.

case study

How Montana DMV Automated 400K+ Customer Service Conversations With Tars Chatbots.

Why Did Montana DMV Need Chatbot Assistants?
As is often the case with government departments, each of Montana DMV’s online services came with a checklist of procedures that were often difficult to navigate. From finding the correct form to accessing the right portal, customers were often in need of precise & quick customer support.
Since customers were restricted to just a single call center to get their questions answered — a perennially understaffed team of agents was constantly bogged down with overflowing lines. This meant that many customers had to face frustratingly long wait times of up to 2 hours!
Tars worked with Levi Worts (Public Information Specialist at the Montana DMV) to completely fix this bottleneck using multiple Chatbot Assistants.
How Did Montana DMV Use These Chatbots?
Montana DMV used our no-code chatbot platform to improve their customer service in two key ways 👇🏼
- Bot Enhanced Navigation (BEN) System: Prominently embedded on the main website, this was the primary chatbot for the DMV Website. The bot’s job was to guide customers to the precise service they needed and then instantly help them with questions about how to avail those services (e.g. what documents they need to bring to the DMV, what forms they need to fill etc).
- Real ID Assistant: This was a special chatbot that was built to create awareness and drive the adoption of Real IDs in Montana. The bot not only answered any & all questions about the program (e.g. benefits, document checklists etc.) but also helped customers calculate the cost of partaking in the program using a custom-built calculator system within the bot’s conversational flow.
What Impact Did These Chatbots Have?
The impact was phenomenal! Using a suite of Tars Chatbots, Montana DMV was able to 👇🏼
- Automate 400k+ customer service conversations, helping nearly 50% of Montana’s driving age population.
- Reduce call wait times from 2 hours to 2 mins for their Vehicle Services Bureau.
- Turn Montana into of the leading states in Real ID adoption across the US.