Customer Experience

[Case Study] A Dead Simple Hack to Reduce Cost Per Lead by 48%

by Arnav Patel • September 12, 2018

Healthcare at Home (HCAH) used a PPC Chatbot reduce their cost per lead by 48% and increase lead conversion rates by 2x. Here’s their story. About HCAH As its name suggests HealthCare at HOME (HCAH), is a leading Indian health services provider. The organization is backed by the Burman family, who also promote Dabur, and the founders of HAH […]

How Chatbots can help Government Agencies provide amazing Customer Experience

by Ish Jindal • June 7, 2018

If you speak to anyone about their local DMV (or equivalent organization), they will likely complain to you about the long lines, slow service and confusing forms that are near ubiquitous across the world. Such a state of affairs is more than inconvenient, it is downright tragic. The services offered by state and local government […]

[Case Study] Simplifying Lead Generation: How BabyChakra increased conversion by 3x

by Ish Jindal • September 6, 2016

BabyChakra is an online marketplace that connects parents or soon to be parents with services that make parenting easier. Doctors, Daycares, Activities, Clothes; BabyChakra has you covered for everything related to parenting. Key to running a service like this, however, is having lots of high quality service providers to list their businesses on your site. […]

[Case Study] No need to download an App. You can “Chat to Book” on MyGlamm

by Ish Jindal • August 21, 2016

MyGlamm is an on-demand beauty services company based out of Mumbai. Through a simple 4 step process you can book professional beauticians who will provide you with salon level beauty services in the comfort of your home. They are the Uber of beauty services. The Old Model Before partnering with TARS, MyGlamm had three ways of […]

[Case Study] Fixing Feedback : The Bhukkad Story

by Ish Jindal • August 17, 2016

Bhukkad is a natural fast food company based out of Bangalore. Their combination of healthy, tasty and quick food paired with their great customer service makes them an obvious choice for the thousands of satisfied customers that have eaten, ordered or had events catered by them. Drop by their location in Koramangala, the heart of […]