Built for telecom operations and subscriber retention
Customer Support
Reduce churn while lowering cost per contact
Train Agents on your plans, pricing, and troubleshooting procedures
- Upload your service plan documents, pricing sheets, device manuals, network troubleshooting guides, and terms of service to Tars' knowledge engine.
- The Agent learns your specific offerings around data limits, roaming charges, family plan structures, and device financing options. When a subscriber asks about overage charges or international calling rates, the Agent retrieves their exact plan details and explains costs in clear language.
- Personalized responses based on their actual subscription, not generic telecom jargon.
Test Agent accuracy before subscribers see responses
- Generate synthetic conversations that mirror real customer inquiries about billing disputes, network outages, plan changes, and device issues.
- Tars' AI evaluation system tests how accurately your Agent retrieves information from knowledge base articles, whether it selects the right troubleshooting steps or account management tools, and how well it follows your configured prompts for regulatory compliance.
- Validate performance across hundreds of scenarios before customer-facing deployment.
Route technical issues to the right support tier automatically
- Configure your Agent to categorize inquiries by complexity and service impact. Handle common requests like data usage checks, payment history, plan comparisons, and APN settings through self-service.
- Escalate network outages affecting multiple customers, device defects, or port-in requests to technical support teams through live chat handoff. The Agent passes complete conversation context including account details and troubleshooting steps already attempted.
- Simple questions resolve instantly, complex technical issues get specialist attention without customers repeating themselves.
Track resolution metrics and identify network pain points
- Monitor resolution rates, CSAT scores, and conversation volume across different inquiry types through built-in analytics.
- Identify your most frequently asked questions to spot recurring network issues, confusing billing practices, or gaps in your support documentation.
- Review patterns by region to detect localized service problems before they escalate. Use these insights to refine Agent responses, update help content, and address root causes that drive repeat contacts.
Customer Acquisition
Reduce acquisition costs while improving conversion rates
Connect your tech stack with ease
- Integrate Agents with your billing system, service provisioning platform, inventory management, CRM, and payment gateway through pre-built connections.
- When a prospect wants to sign up, the Agent checks service availability at their address, displays available plans, processes credit checks, reserves device inventory, and creates the customer account automatically.
- No manual order entry between systems, no delays waiting for provisioning teams, no data discrepancies between marketing and fulfillment.
Qualify leads based on service availability and credit requirements
- The AI Agent can check whether your network covers the prospect's address, whether fiber or 5G service is available, and what plan options fit their location.
- Screen for credit requirements upfront so prospects understand deposit needs or prepaid options before getting too far into the signup process.
- Qualified leads who can actually get service in their area move forward; others receive alternative recommendations or waitlist options.
Guide prospects to the right plan through intelligent recommendations
- Deploy Agents that assess usage needs and recommend appropriate plans. Someone asking about unlimited data with heavy streaming gets steered toward premium plans with high-speed tiers.
- A prospect looking for basic service for elderly parents routes to simplified plans without unnecessary features.
- The Agent categorizes intent and usage patterns to match prospects with plans they'll actually be satisfied with, reducing early churn from buyers' remorse or bill shock.
Complete signups and port-in requests without agent involvement
- Integrate with your service activation systems so Agents process complete transactions.
- Walk prospects through plan selection, device choice if bundling hardware, SIM card delivery or eSIM activation, and payment setup. Collect account PINs and phone numbers for port-in requests from other carriers.
- Handle everything from initial inquiry to service activation for straightforward consumer and small business accounts, reserving human assistance for enterprise deals or complex migrations.
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