Zendesk
Before a customer waits in queue, your AI agent tries to resolve their issue. When it cannot, it creates a Zendesk ticket with the full conversation context, customer identity, and suggested priority. Your support team picks up where the AI left off, fully informed. Ticket volume drops, resolution time shrinks.
Your AI agent creates tickets, searches users, manages organizations, and updates cases in Zendesk, handling the operational side of customer support automatically.
Zendesk
See how support teams use AI agents to deflect tickets, enrich case data, and keep Zendesk organized without manual intervention.
A customer reports a billing discrepancy the AI agent cannot resolve directly. Instead of a bare-bones ticket, your AI Agent creates a Zendesk ticket with the entire conversation transcript, the customer's account details from a user search, the specific charges in question, and a suggested priority of 'high.' Your billing team opens the ticket and has everything they need from message one. No follow-up questions to the customer.
A customer messages your website chat. Your AI Agent searches Zendesk by their email, finds their profile and open ticket about a shipping delay, and immediately provides the current status update. The customer gets their answer without re-explaining the issue. If the situation has changed, the agent adds a comment to the existing ticket. No duplicate tickets, no frustrated repeat conversations.
An enterprise account manager tells the AI Agent 'Create an organization for Acme Corp with 50 seats.' The agent creates the organization in Zendesk, sets the relevant fields, and confirms the setup. When Acme's employees contact support, they are automatically associated with the organization. Support agents see the enterprise context and SLA tier from the first interaction.
Zendesk
FAQs
The agent calls Zendesk's Create Ticket API with the full conversation transcript as the ticket description, customer email as the requester, detected issue tags, and a suggested priority. Custom fields can be populated based on information collected during the conversation. Your team sees the complete picture without asking the customer to repeat anything.
Yes. The agent uses Zendesk's Search Users endpoint to look up customers by email or name. If a match is found, it retrieves their organization, tags, and ticket history. This prevents duplicate user records and enables personalized support from the start of every conversation.
Tars connects via OAuth with scopes for tickets (read/write), users (read/write), organizations (read/write), and webhooks (read/write). You enter your Zendesk subdomain during setup. Authorization happens through your Zendesk login, and you can revoke access anytime from Zendesk's admin panel.
No. Customer profiles, ticket data, and organization details are fetched from Zendesk in real time during conversations. Tars does not maintain a separate copy of your Zendesk data. When the agent searches for a user or checks a ticket, it queries Zendesk live.
Yes. The agent searches for the customer's existing tickets using their email. If an open ticket is found for the same issue, it adds new information as a reply comment on the existing ticket using Zendesk's Reply Ticket endpoint. No duplicate cases cluttering your queue.
Zendesk Answer Bot suggests help center articles. Tars AI Agents have full conversations, understanding multi-turn context, asking follow-up questions, and taking real actions like creating tickets, searching users, and updating organizations. Tars also works across WhatsApp, SMS, and web, connecting to 600+ other tools beyond Zendesk.
Yes. The agent supports Zendesk's Destroy Many Organizations endpoint for bulk cleanup. It can also create, update, and count organizations individually. Useful for account migrations, data cleanup, or onboarding enterprise customers with complex organizational structures.
The agent creates a fully contextualized Zendesk ticket and lets the customer know their request has been escalated. The ticket includes the conversation transcript, customer identity, issue category, and any relevant details collected. Your team picks up seamlessly without the customer having to start over.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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