Whautomate

Omnichannel customer engagement meets intelligent AI automation

Businesses juggle WhatsApp contacts, broadcast campaigns, appointment scheduling, and staff management across channels. Your AI agent connects to Whautomate to handle it all, from adding contacts and retrieving message histories to managing service bookings, through natural conversation.

Chosen by 800+ global brands across industries

Customer engagement operations on autopilot

Your AI agent orchestrates Whautomate's full platform, managing contacts, broadcasts, services, staff, and segments to keep your customer engagement running smoothly.

Whautomate

Use Cases

Multi-channel engagement scenarios

From appointment booking to broadcast management, see how businesses use AI agents with Whautomate to automate customer engagement across WhatsApp and beyond.

Appointment Booking with Real-Time Staff Availability

A customer messages asking to book a haircut with Sarah next Tuesday. Your AI Agent checks Sarah's availability blocks in Whautomate, finds a 2 PM opening, and confirms the slot. The customer books their appointment through a simple conversation. No phone calls, no waiting on hold, no back-and-forth about open times. Staff calendars stay organized automatically.

Lead Capture to Targeted Broadcast in One Flow

A new prospect engages with your AI agent and shares their interest in premium services. The agent adds them as a Whautomate contact with 'premium-interest' tag and assigns them to the relevant segment. When the next premium promotion broadcast goes out, this prospect is automatically included. Lead-to-campaign conversion happens without any manual CRM work or list management.

Support Context from Full Conversation History

A returning customer contacts support about an issue discussed last week. Your AI Agent retrieves their complete Whautomate message history, identifies the previous conversation about the same topic, and provides context-aware support. The customer never repeats themselves. Support resolution times drop because the agent has full historical context for every returning contact.

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FAQs

Frequently Asked Questions

How does the AI agent manage contacts in Whautomate?

The agent uses Whautomate's Contact API to add new contacts with phone numbers, names, locations, tags, and custom fields. It can also search existing contacts by name or phone number and retrieve paginated contact lists. Tags and stages help organize contacts for segmentation and campaign targeting.

Can the agent check staff availability before booking appointments?

Yes. The agent queries Whautomate's Staff Availability Blocks endpoint with a staff ID and date range. It returns blocked and available time slots so the agent can suggest open times to the customer. This prevents double-bookings and ensures accurate scheduling.

What authentication does Tars need for Whautomate?

Tars requires your Whautomate API Key (included as x-api-key header) and the API Host URL based on your geographical location. The global endpoint is https://api.whautomate.com, and the India-specific endpoint is https://api.in.whautomate.com. Both are configured during tool setup.

Does Tars store Whautomate contact data or message histories?

No. Tars fetches contact records, message histories, and service details from Whautomate's API in real time during conversations. No customer data, chat logs, or business information is cached or stored by Tars. Everything stays in your Whautomate account.

Can the agent retrieve conversation histories for specific contacts?

Yes. Using the contact ID, the agent calls Whautomate's Messages API with optional date range filters and pagination. It retrieves complete chat histories for any contact, which is invaluable for providing context-aware support to returning customers.

How is using Tars with Whautomate different from Whautomate's built-in chatbot?

Whautomate's chatbot handles basic automated flows within their platform. Tars AI Agents understand complex natural language, connect to hundreds of additional tools like your CRM or payment system, and operate across channels simultaneously. The AI-powered conversations are richer and handle edge cases that rule-based bots cannot.

Can the agent manage broadcast campaigns through Whautomate?

The agent can retrieve broadcast details including status, scheduled dates, and target segments. It lists all broadcasts with optional filtering by status or date range. This helps marketing teams monitor campaign progress and verify that broadcasts are properly configured before they send.

Does the agent work with Whautomate's service categories and scheduling?

Yes. The agent retrieves service categories, individual service details including duration and configuration, and can update service attributes. Combined with staff availability checks, it provides a complete appointment booking workflow through conversation.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

GDPR
ISO
SOC 2
HIPAA

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