Whautomate

Omnichannel customer engagement meets intelligent AI automation

Businesses juggle WhatsApp contacts, broadcast campaigns, appointment scheduling, and staff management across channels. Your AI agent connects to Whautomate to handle it all, from adding contacts and retrieving message histories to managing service bookings, through natural conversation.

Chosen by 800+ global brands across industries

Customer engagement operations on autopilot

Your AI agent orchestrates Whautomate's full platform, managing contacts, broadcasts, services, staff, and segments to keep your customer engagement running smoothly.

Whautomate

Use Cases

Multi-channel engagement scenarios

From appointment booking to broadcast management, see how businesses use AI agents with Whautomate to automate customer engagement across WhatsApp and beyond.

Appointment Booking with Real-Time Staff Availability

A customer messages asking to book a haircut with Sarah next Tuesday. Your AI Agent checks Sarah's availability blocks in Whautomate, finds a 2 PM opening, and confirms the slot. The customer books their appointment through a simple conversation. No phone calls, no waiting on hold, no back-and-forth about open times. Staff calendars stay organized automatically.

Lead Capture to Targeted Broadcast in One Flow

A new prospect engages with your AI agent and shares their interest in premium services. The agent adds them as a Whautomate contact with 'premium-interest' tag and assigns them to the relevant segment. When the next premium promotion broadcast goes out, this prospect is automatically included. Lead-to-campaign conversion happens without any manual CRM work or list management.

Support Context from Full Conversation History

A returning customer contacts support about an issue discussed last week. Your AI Agent retrieves their complete Whautomate message history, identifies the previous conversation about the same topic, and provides context-aware support. The customer never repeats themselves. Support resolution times drop because the agent has full historical context for every returning contact.

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FAQs

Frequently Asked Questions

How does the AI agent manage contacts in Whautomate?

The agent uses Whautomate's Contact API to add new contacts with phone numbers, names, locations, tags, and custom fields. It can also search existing contacts by name or phone number and retrieve paginated contact lists. Tags and stages help organize contacts for segmentation and campaign targeting.

Can the agent check staff availability before booking appointments?

Yes. The agent queries Whautomate's Staff Availability Blocks endpoint with a staff ID and date range. It returns blocked and available time slots so the agent can suggest open times to the customer. This prevents double-bookings and ensures accurate scheduling.

What authentication does Tars need for Whautomate?

Tars requires your Whautomate API Key (included as x-api-key header) and the API Host URL based on your geographical location. The global endpoint is https://api.whautomate.com, and the India-specific endpoint is https://api.in.whautomate.com. Both are configured during tool setup.

Does Tars store Whautomate contact data or message histories?

No. Tars fetches contact records, message histories, and service details from Whautomate's API in real time during conversations. No customer data, chat logs, or business information is cached or stored by Tars. Everything stays in your Whautomate account.

Can the agent retrieve conversation histories for specific contacts?

Yes. Using the contact ID, the agent calls Whautomate's Messages API with optional date range filters and pagination. It retrieves complete chat histories for any contact, which is invaluable for providing context-aware support to returning customers.

How is using Tars with Whautomate different from Whautomate's built-in chatbot?

Whautomate's chatbot handles basic automated flows within their platform. Tars AI Agents understand complex natural language, connect to hundreds of additional tools like your CRM or payment system, and operate across channels simultaneously. The AI-powered conversations are richer and handle edge cases that rule-based bots cannot.

Can the agent manage broadcast campaigns through Whautomate?

The agent can retrieve broadcast details including status, scheduled dates, and target segments. It lists all broadcasts with optional filtering by status or date range. This helps marketing teams monitor campaign progress and verify that broadcasts are properly configured before they send.

Does the agent work with Whautomate's service categories and scheduling?

Yes. The agent retrieves service categories, individual service details including duration and configuration, and can update service attributes. Combined with staff availability checks, it provides a complete appointment booking workflow through conversation.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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