Waboxapp
Your AI agent receives incoming WhatsApp messages and delivery confirmations through Waboxapp's webhook system in real time. Every customer message, read receipt, and delivery status arrives in your conversation pipeline automatically. WhatsApp becomes another channel your agent handles natively alongside web chat and SMS.
Your AI agent processes incoming WhatsApp messages and acknowledgment events from Waboxapp, turning every customer touchpoint into actionable conversation data.
Waboxapp
See how businesses use AI agents with Waboxapp to handle WhatsApp customer conversations, track message delivery, and centralize communication data.
A customer sends a support question through WhatsApp. Waboxapp delivers the message event to your webhook. Your AI Agent parses the message content, identifies the issue from the text, and generates a helpful response. The agent tracks the delivery and read receipt through subsequent acknowledgment events, confirming the customer received and opened the reply.
After sending a WhatsApp broadcast to 500 customers, the marketing team needs delivery stats. Your AI Agent processes each acknowledgment event from Waboxapp, counting messages by status: sent, delivered, and read. The team gets real-time delivery rates during the conversation without waiting for a dashboard report to generate.
A business operates separate WhatsApp numbers for sales and support. Your AI Agent reads the account phone number (uid) from each incoming Waboxapp event and routes the conversation to the appropriate team. Sales inquiries from the sales number reach the sales agent, while support requests from the support number reach the support queue. Routing happens automatically based on the originating number.
Waboxapp
FAQs
The agent receives two types of events: message events containing the sender's contact information, message content, and metadata, and acknowledgment events containing delivery status codes (not sent, sent, delivered, read) for outbound messages. Both event types include a webhook token for verification.
The current integration focuses on receiving incoming messages and tracking delivery status through webhooks. Outbound messaging is handled through Waboxapp's sending API, which you can configure separately. The agent excels at processing incoming events and routing conversations.
Every event from Waboxapp includes a token field. The agent compares this token against your configured Waboxapp APP Token. Events with mismatched tokens are rejected, preventing unauthorized data from entering your system.
Waboxapp uses four status codes: 0 means the message was not sent, 1 means sent to the network, 2 means delivered to the recipient's device, and 3 means the recipient read the message. The agent tracks and reports these statuses for complete message lifecycle visibility.
No. Tars processes incoming Waboxapp webhook events in real time and uses the data to respond within the conversation. WhatsApp message content, contact details, and delivery data are not cached or stored on Tars servers beyond the active conversation session.
You provide your Waboxapp APP Token, found in your account settings. This token authenticates outbound API requests and is used to verify incoming webhook events. No OAuth or multi-step setup is required.
Yes. Each webhook event includes a uid field containing the account phone number in international format. The agent reads this field to identify which business number received the message and routes the conversation to the appropriate team or workflow.
WhatsApp Business requires manual interaction through its app or web interface. The Waboxapp integration with Tars centralizes WhatsApp into your CRM and AI agent pipeline. Messages are processed automatically, delivery is tracked programmatically, and conversations are routed to the right teams without manual monitoring of the WhatsApp app.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
