SupportBee
Your AI agent works inside SupportBee's shared inbox to create tickets, draft replies, and assign conversations to the right team. Support queues shrink while response times drop, and your team focuses on the issues that truly need a human touch.
SupportBee's ticket management, team assignment, and reporting features become conversational actions. Your AI agent handles the support inbox seamlessly.
SupportBee
From auto-triage to performance reporting, see how AI agents transform SupportBee's shared inbox into a self-managing support engine.
A new email arrives in SupportBee from a customer asking about a failed payment. Your AI Agent reads the subject and body, identifies it as a billing issue, and assigns the ticket to the billing team. A label is added and the priority is set to high. Your billing specialists see it in their queue within seconds. No support lead had to manually sort through the inbox.
A customer emails about password reset instructions at 2 AM. Your AI Agent picks up the new ticket in SupportBee, matches the inquiry to your knowledge base, and sends a reply with step-by-step instructions. The customer resolves their issue before your team starts their morning. Average first response times plummet because the agent never sleeps.
Every Monday morning, your AI Agent pulls the average first response time and ticket resolution metrics from SupportBee's reporting endpoint. It compiles a summary and posts it to Slack. Your support director reviews team performance over coffee instead of spending an hour generating reports manually.
SupportBee
FAQs
The agent can create tickets, send replies, archive tickets, assign tickets to teams or agents, star and unstar tickets, manage labels, create and update automation rules, search tickets with filters, and pull response time reports. It covers 33 API endpoints across ticket management, team operations, and reporting.
Yes. The agent uses SupportBee's Create Ticket Reply endpoint to send responses. You can configure the reply content in HTML, choose whether to send it as the support address, and the customer receives the email exactly as if a human agent had written it from the shared inbox.
The agent can assign tickets to specific teams using SupportBee's Assign Ticket to Team endpoint. You provide the team_id and ticket_id, and the ticket moves to that team's queue. For individual assignment, the agent can also use the assign to user endpoint with the specific agent's ID.
SupportBee uses API token authentication combined with your account subdomain. Generate the token from your SupportBee admin panel under Settings > API Tokens. Enter both the token and your subdomain in the Tars tool configuration. No OAuth flow is needed.
No. The agent queries SupportBee's API in real time for every operation. Ticket contents, customer emails, and team data are fetched live and used only to generate the current response. Tars does not maintain a separate database of your support tickets.
Yes. The agent can create rules with custom conditions and actions. For example, you can set a condition to match emails containing specific keywords and an action to assign those tickets to a designated team. Rules can be activated or deactivated, and you can set their priority order.
SupportBee's built-in automations run predefined rules. Tars AI Agents go further by understanding context from your other business tools, composing intelligent replies based on your knowledge base, and making dynamic triage decisions that go beyond keyword matching. The agent adapts to each situation rather than following static rules.
Yes. The agent can fetch all available labels, apply labels to tickets, and remove them. It can also list snippets for quick responses. Combined with search filters, the agent can categorize and organize your entire ticket queue programmatically.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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