Superchat
Your AI agent manages Superchat's universal inbox, creating contacts, browsing conversations, and using message templates across every channel. Omnichannel customer communication becomes effortless and always-on.
Superchat's contact, conversation, and template management becomes conversational. Your agent handles multi-channel messaging operations seamlessly.
Superchat
From WhatsApp lead capture to Instagram inquiry routing, see how AI agents streamline Superchat operations across every messaging channel.
A prospect messages your WhatsApp Business number at 11 PM asking about pricing. Your AI Agent creates a contact in Superchat with their phone number, responds with relevant information, and tags the conversation as a sales lead. Your sales team wakes up to a qualified contact with full conversation context. Zero leads lost to after-hours silence.
A support agent needs to send a shipping notification via WhatsApp. Your AI Agent retrieves approved message templates from Superchat, filters by category, and presents the best match. The agent selects the right template. Every outbound message stays compliant with WhatsApp Business API policies.
A customer who emailed last week now messages on Instagram. Your AI Agent searches Superchat contacts by name, finds the existing record, and updates it with the new Instagram handle. All their communication history unifies under one profile. Your team sees the complete picture regardless of which channel the customer uses.
Superchat
FAQs
The integration accesses all channels connected to your Superchat account, including WhatsApp Business, Instagram Direct, Facebook Messenger, Telegram, email, and live chat. The agent can list channels, browse conversations, and manage contacts across every connected platform.
The current integration focuses on contact management, conversation browsing, and template management. The agent can create and update contacts, list conversations, manage templates and webhooks, and configure inboxes. Direct message sending capabilities depend on additional Superchat API permissions.
The agent retrieves only pre-approved message templates from Superchat. It does not generate or modify templates. This ensures every template the agent presents has already been approved by WhatsApp, keeping your outbound messaging compliant with Meta's Business API policies.
Superchat uses API key authentication. Generate your key in the Superchat web application under Settings > API. Paste it into the Tars dashboard to establish the connection. No OAuth redirects or additional approval steps are required.
No. Tars queries the Superchat API in real time. Contact details, conversation lists, and template data are fetched live for each interaction and are not cached or stored by Tars. Your customer data remains in Superchat under your existing data governance.
Yes. When creating or updating contacts, the agent can set custom attributes like birthday, customer tier, or any field you have configured in Superchat. It can also list all defined custom attributes to understand your contact schema before making updates.
Superchat's built-in tools focus on the messaging interface. Tars AI Agents go beyond messaging to integrate with your other business tools. The agent can pull data from your CRM, e-commerce platform, or database and use it alongside Superchat operations for richer, more contextual customer interactions.
Yes. The agent can create, update, list, and delete webhooks in Superchat. You can subscribe to events like inbound messages and conversation completions, routing real-time notifications to any URL for downstream processing or alerting.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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