Spoki
Your customers already live on WhatsApp. Your AI agent manages Spoki contacts, triggers campaign automations, and handles support tickets, all inside the conversation. Open rates hit 98% when messages feel personal, not automated.
From contact management to campaign orchestration, your AI agent taps Spoki's WhatsApp API to keep every customer interaction seamless and responsive.
Spoki
Real examples of how businesses use AI agents with Spoki to engage customers on WhatsApp, from lead capture to post-purchase support.
A website visitor starts a chat and shares their phone number. Your AI Agent instantly creates the contact in Spoki with name, email, and language preference, then triggers a WhatsApp welcome automation. The lead receives a personalized message within seconds. Your sales team sees a qualified contact already tagged and ready for follow-up.
A returning customer messages 'What's happening with my issue?' Your AI Agent searches Spoki tickets by status, locates the open case, and relays the current resolution update. If the ticket has been resolved, the agent confirms closure and asks for feedback. No agent handoff needed for status checks.
The marketing director asks 'How did last week's promo perform?' Your AI Agent pulls the Spoki account report with message delivery rates and conversation metrics, then lists recent campaigns with their scheduled times and audience sizes. The director gets a performance snapshot during a quick Slack conversation instead of logging into another dashboard.
Spoki
FAQs
The agent uses Spoki's contact sync API to upsert records by phone number in E.164 format. When a customer provides their details during a conversation, the agent sends the data to Spoki, creating a new contact or updating the existing one with name, email, language, and any custom fields you have defined.
The agent manages contacts, templates, campaigns, and automations within Spoki. Message sending is handled by Spoki's WhatsApp automation engine. The agent can trigger automations and ensure contacts are properly tagged so that Spoki's campaigns reach the right audience at the right time.
You need your Spoki Private Key and the email address associated with your Spoki account. The Private Key is generated in your Spoki dashboard under API settings. Both values are entered securely in the Tars tools configuration. No password or OAuth flow required.
No. Tars queries the Spoki API in real time during conversations. Contact details, ticket statuses, and campaign information are fetched on demand. We do not maintain a separate database of your Spoki contacts or messaging history.
Yes. The agent uses Spoki's ticket list endpoint with status filtering. It can retrieve tickets marked as OPEN, PENDING, RESOLVED, or CLOSED. Sorting by creation date and pagination are also supported so the agent finds the relevant ticket quickly.
Spoki's native chatbot focuses on WhatsApp flows. Tars AI Agents work across your website, WhatsApp, SMS, and other channels, while also connecting to your CRM, helpdesk, and 600+ other tools. The agent can pull Spoki data and combine it with information from other systems in a single conversation.
Yes. The agent can list, create, retrieve, and update custom fields in Spoki. This means you can define additional data points like loyalty tier or product interest, and the agent populates them automatically based on conversation context.
Yes. The agent can list agencies and retrieve details for specific accounts. If you manage multiple Spoki accounts or work through an agency, the agent can pull reports and manage contacts for the account ID you specify in the conversation.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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