Simplesat
Every support interaction is a chance to measure satisfaction. Your AI agent syncs customer records with Simplesat, manages team member profiles, and keeps feedback data current. CSAT scores stay accurate because the data behind them stays fresh, automatically.
Your AI agent keeps Simplesat's customer and team data in sync so every satisfaction survey reaches the right person with the right context.
Simplesat
See how support teams keep CSAT data accurate and actionable by letting AI agents handle the data sync with Simplesat.
Your AI agent resolves a support question for a first-time customer. Before the conversation ends, it creates the customer record in Simplesat with email, name, company, and custom attributes like the product they asked about. When the CSAT survey fires, it reaches the right person with the right context. Your support team never has to manually sync customer data again.
A new customer support representative starts handling tickets. Your AI Agent automatically creates their profile in Simplesat with name, email, title, and phone number. From their very first resolved ticket, satisfaction scores map correctly to their profile. Managers see accurate per-agent CSAT breakdowns from day one.
A long-time customer mentions they have moved to a new company during a support chat. Your AI Agent updates their Simplesat record with the new company name and any changed contact details. Future CSAT surveys and reports reflect the current reality instead of stale data from months ago.
Simplesat
FAQs
The agent calls Simplesat's Create or Update Customer endpoint with the customer's email as the unique identifier, along with first name, last name, company, and any custom attributes. If a customer with that email already exists, their data gets updated instead of creating a duplicate.
Yes. The agent uses Simplesat's Create or Update Team Member endpoint. It sends the team member's email, first name, last name, and optional title and phone number. If the email matches an existing member, the profile is updated. Otherwise a new team member is created.
Simplesat uses API token authentication. You generate the token from your Simplesat account settings and enter it in the Tars dashboard. No OAuth flow or complex setup is required. The token grants access to customer and team member management endpoints.
No. Tars sends data to Simplesat's API to create or update records. It does not retrieve, store, or analyze your CSAT scores or survey responses. Feedback data remains entirely within your Simplesat account.
Yes. The Create or Update Customer endpoint accepts a custom_attributes object where you can pass any key-value pairs. The agent can populate attributes like product_line, subscription_tier, or issue_category based on conversation context.
Simplesat's native integrations with Zendesk, Freshdesk, or HelpScout sync data from existing ticket systems. Tars adds a new layer by syncing data from AI-powered conversations that may not create traditional tickets. Your agent-resolved interactions still feed into Simplesat's feedback loop.
Simplesat handles this automatically. The endpoint uses email as a unique identifier. If a matching email exists, the customer record is updated with the new data. No duplicates are created. This upsert behavior keeps your contact list clean.
Yes. When a support rep changes their title, phone number, or name, the agent calls the team member endpoint with the updated information. Since email is the identifier, the existing profile gets refreshed. CSAT attribution remains consistent across role changes.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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