Shortcut
Your AI agent creates Shortcut stories directly from support chats, searches existing epics for context, and updates project status on the fly. Engineering teams stay informed. Customers get faster resolutions. Nobody has to copy-paste between tools.
Your AI agent interacts with Shortcut's full project management API, creating stories, searching work items, and keeping your engineering team aligned during live conversations.
Shortcut
Real scenarios where AI agents bridge the gap between customer-facing conversations and engineering workflows inside Shortcut.
A customer reports a checkout error with specific reproduction steps. Your AI Agent creates a Shortcut story in the 'Bugs' project with the conversation transcript, assigns the 'critical' label, and sets the workflow state to 'Ready for Development.' Engineering picks it up in their next standup without a support agent filing anything manually.
A prospect asks 'Do you support bulk CSV imports?' Your AI Agent searches Shortcut for existing stories matching that feature request. It finds an open epic with the feature planned for next quarter. The agent shares the timeline with the prospect and adds a comment to the existing story linking the conversation. No duplicate story created.
The VP of Product asks 'Where are we on the Q1 roadmap?' Your AI Agent retrieves all stories in the current Shortcut iteration, groups them by workflow state, and presents a breakdown of completed, in-progress, and blocked items. The executive gets an instant snapshot of engineering velocity without scheduling another meeting.
Shortcut
FAQs
The agent uses Shortcut's Create Story API endpoint. It assigns the story to a project, sets the workflow state, applies labels, adds a description with conversation context, and assigns an owner if specified. Every story follows the same structure your team expects.
Yes. The agent uses Shortcut's unified Search endpoint to find matching results across stories, epics, and iterations based on keywords, labels, owners, or workflow states. Results include direct links so your team can navigate to the relevant work item immediately.
The API token grants access based on the user who generated it. We recommend creating a dedicated service account with permissions to create and update stories, read projects and epics, and manage labels. The token operates within the same permission boundaries as that user.
No. Tars queries Shortcut's API in real-time during conversations. Project structures, story details, and team information are fetched live and used only within the active session. No Shortcut data is persisted on our servers.
Yes. When new information surfaces in a conversation about an existing issue, the agent creates a comment on the relevant Shortcut story with the updated context. This keeps the story's discussion thread complete without manual follow-up.
Shortcut's Slack integration sends notifications. Tars AI Agents take action, creating stories, searching for duplicates, updating workflow states, and pulling sprint summaries. Plus, Tars works across your website, WhatsApp, and other channels, not just Slack.
Yes. The agent assigns stories to specific Shortcut groups (teams), sets workflow states like 'Ready for Dev' or 'In QA,' and applies labels. You can configure default assignments based on conversation context, such as routing bugs to the engineering team automatically.
Shortcut's API returns an error for archived projects. The agent detects this, informs you that the target project is unavailable, and lists active projects so you can choose the correct destination. No orphaned or lost stories.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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