Shopify
Customers ask about orders, returns, and products around the clock. Your AI agent taps directly into Shopify store data to deliver real-time answers, from tracking numbers to refund confirmations, without a single support rep lifting a finger.
From order lookups to inventory checks, your AI agent accesses live Shopify data to resolve customer questions in real-time conversations.
Shopify
Real conversations where your AI agent resolves order inquiries, product questions, and return requests, so your support team can focus on growing the business.
A customer messages 'Where is my order?' at 2 AM. Your AI Agent asks for their email, searches Shopify for their most recent order, retrieves the tracking number from the fulfillment record, and responds with the carrier name, tracking link, and estimated delivery. The customer gets answers instantly. Your support team wakes up to zero order-status tickets.
A shopper wants to return a jacket that arrived in the wrong size. Your AI Agent verifies the order is within the 30-day return window, confirms the item qualifies, initiates the refund in Shopify, and sends the return shipping instructions. The entire process wraps up in under three minutes with no human involvement.
A visitor asks 'Do you carry this sneaker in a size 11?' Your AI Agent searches the Shopify product catalog, finds the matching variant in stock, and shares a direct purchase link. If the size is unavailable, the agent recommends similar styles. Shoppers get instant, accurate answers that drive purchases.
Shopify
FAQs
The agent uses Shopify's Orders API to search by customer email or order number. When a customer asks about an order, the agent queries Shopify in real-time and retrieves order details, line items, fulfillment status, and tracking information. No data is stored on our side. Everything is fetched live from your store.
You control this completely. Configure the agent to auto-approve refunds under a certain dollar amount, require manager approval for higher-value returns, or always route refund requests for manual review. The rules match your existing return policy.
Tars requires read access to Orders, Customers, Products, and Fulfillments. If you enable refund processing, it also needs write access to Refunds. You authorize via an Admin API access token scoped to only these permissions. Revoke access anytime from your Shopify admin.
No. Tars queries your Shopify store in real-time during each conversation. Customer emails, order details, and product information are fetched live and used only to respond within that session. We do not maintain a separate database of your Shopify records.
Yes. The agent accesses your full Shopify order history through the API. Whether an order was placed yesterday or two years ago, if it exists in your Shopify admin, the agent retrieves it and provides status details to your customers.
Shopify Inbox is a basic messaging tool. Tars AI Agents understand intent, look up live order data, process returns, and check inventory during the conversation. Tars also operates across WhatsApp, SMS, and your website simultaneously, and connects to tools beyond Shopify like Zendesk, Slack, and your CRM.
The agent handles this gracefully. If no matching order is found, it asks the customer to double-check the email or order number, offers to search by alternative details, and can escalate to a human agent if needed. There are no dead-end conversations.
Yes. The agent accesses inventory levels across all your Shopify locations. It confirms availability at specific warehouses or stores, warns about low stock, and suggests alternatives for out-of-stock items, including across different fulfillment centers if you use multi-location inventory.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
