ShipEngine
Customers ask 'Where is my package?' dozens of times a day. Your AI agent connects to ShipEngine, pulls real-time tracking data across 200+ carriers, validates addresses, and surfaces shipment details. Shipping inquiries that used to clog your support queue now resolve themselves automatically.
Your AI agent taps into ShipEngine's multi-carrier platform to track packages, verify addresses, and manage shipments directly from customer conversations.
ShipEngine
See how e-commerce businesses use AI agents connected to ShipEngine to handle package tracking, address validation, and shipping inquiries without human support agents.
A customer messages 'Where is my package?' at 11 PM on a Sunday. Your AI Agent takes their order reference, looks up the associated shipment in ShipEngine, retrieves the latest carrier tracking events, and responds with current location and estimated delivery date. The customer gets an answer within seconds. Your support team does not work weekends for shipping questions.
During checkout, a customer enters an apartment address without the unit number. Your AI Agent runs the address through ShipEngine's validation API, detects the missing unit, and asks the customer to confirm. The corrected address goes on the label, preventing a failed delivery, a reshipping fee, and a frustrated customer support ticket.
A wholesale buyer asks 'How many of my 50 orders have shipped this week?' Your AI Agent queries ShipEngine's shipment listing filtered by the buyer's name and the current week's date range, counts delivered versus in-transit versus pending, and provides a summary. The buyer gets their bulk status update without your logistics team pulling reports manually.
ShipEngine
FAQs
ShipEngine normalizes tracking data across 200+ carriers into a unified format. The agent queries by shipment ID or tracking number and receives standardized tracking events regardless of whether the package ships via USPS, FedEx, UPS, DHL, or any other supported carrier. One API call, one consistent response.
Yes. ShipEngine's address validation API supports over 160 countries. The agent sends the address for validation and receives a confidence score, suggested corrections, and warnings about potential delivery issues. This works for domestic and international addresses alike.
The agent needs a ShipEngine API key with access to shipments, labels, tracking, address validation, and warehouse endpoints. Generate the key from your ShipEngine dashboard. You control which features the key can access based on your security requirements.
No. All shipping data is queried from ShipEngine in real time. Tracking events, addresses, and label details are fetched live during conversations and used only for the current response. Tars does not maintain a separate database of your shipping records.
The current integration focuses on reading shipment data, tracking packages, and validating addresses. Label creation involves carrier rate selection and payment processing, which can be configured as an advanced workflow. The agent can list existing labels and their statuses.
A tracking page requires the customer to find their tracking number and paste it in. The AI agent identifies the customer, looks up their shipment automatically, and provides tracking status in a conversation. It also handles follow-up questions like delivery estimates, delay reasons, and redirect requests in the same chat.
The agent can create and list ShipEngine webhooks for events like label creation and shipment status changes. This enables proactive notifications when a package is delivered, delayed, or returned, so customers can be informed before they even ask.
ShipEngine supports 200+ carriers, covering the vast majority of shipping providers globally. If a tracking number does not match a supported carrier, the agent lets the customer know and suggests alternative ways to track their package, such as the carrier's website directly.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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