Sendbird AI Chatbot

Orchestrate Sendbird AI bots from a unified agent platform

Managing chatbot deployments across your application requires constant configuration. Your AI agent creates Sendbird bots, updates their settings, manages channel assignments, and configures webhooks programmatically. Bot lifecycle management that happens through conversation, not dashboards.

Chosen by 800+ global brands across industries

Bot management made conversational

Your AI agent handles the full lifecycle of Sendbird AI chatbots, from creation and configuration to webhook management and channel oversight.

Sendbird AI Chatbot

Use Cases

Chatbot operations at enterprise scale

How platform teams use AI agents to manage fleets of Sendbird chatbots across multiple products, channels, and customer segments.

Rapid Bot Deployment for New Product Lines

A product team is launching a new feature and needs a dedicated support bot. Through a conversation with the Tars agent, they specify the bot name, profile image, and callback URL. Your AI Agent creates the Sendbird bot, configures its webhook for event notifications, and confirms deployment. The product team has a functioning bot in their channel within minutes, bypassing the usual multi-step dashboard workflow.

Fleet-Wide Bot Configuration Updates

The operations team decides all support bots should enable read receipts and disable privacy mode for better analytics. Your AI Agent lists all deployed bots, iterates through each one, and updates the mark-as-read and privacy settings. A fleet-wide configuration change that would take an engineer hours of dashboard navigation gets completed through a single conversation.

Automated Channel Inventory and Cleanup

Over months of operation, dozens of empty or inactive group channels accumulate. Your AI Agent queries Sendbird for channels with no recent messages, filters by creation date and member count, and presents a cleanup report. The team reviews and approves, and the agent handles the housekeeping. Channel sprawl managed without manual auditing.

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Sendbird AI Chatbot

Sendbird AI Chatbot

FAQs

Frequently Asked Questions

How does the AI agent create a new Sendbird bot?

The agent calls the Create Bot endpoint with required fields: bot user ID (unique, max 80 characters) and bot nickname. Optional parameters include bot type (defaults to AI), callback URL for webhooks, profile image URL, channel invitation preference, mark-as-read toggle, and privacy mode setting. The bot is created instantly.

Can the agent manage multiple bots across different product channels?

Yes. The agent can list all bots in your application, filter by bot ID, and manage each independently. It retrieves, updates, or configures webhooks for any bot by specifying its unique user ID. Multi-bot environments are fully supported through paginated listing and per-bot operations.

What happens when the agent updates a bot's webhook URL?

The agent calls the Update Bot Webhook endpoint with the new URL and an enable/disable toggle. Once updated, the bot starts forwarding events to the new endpoint immediately. You can also unregister a webhook entirely if the bot no longer needs external event notifications.

Does Tars store bot credentials or conversation data from Sendbird?

Tars stores only the Application ID and API Token you provide for authentication. Bot configurations, channel data, and conversation content remain in Sendbird. The agent fetches data on demand during each interaction and does not maintain a separate copy.

Can the agent filter group channels by specific members?

Yes. The List Group Channels endpoint supports filtering by member user IDs, exact member sets, partial member inclusion, member nicknames, and nickname prefixes. The agent can also filter by channel name, custom type, creation date range, public/private mode, and distinct mode.

What is privacy mode and how does the agent control it?

Privacy mode determines whether the bot can access all messages in a channel or only those directed at it. When enabled, the bot receives only messages that mention it. The agent toggles this setting through the Update Bot endpoint, letting you control data access granularity.

How is this different from managing bots in the Sendbird dashboard?

The dashboard requires manual navigation for each bot operation. Through Tars, your team manages bots via natural language requests. The agent can batch operations like updating settings across all bots, creating multiple bots for a new product launch, or auditing channel assignments, all in one conversation.

What authentication credentials are needed for the integration?

You need your Sendbird Application ID and an API Token. The Application ID identifies your Sendbird app and constructs the API base URL. The API Token authenticates requests. Both are found in the Sendbird Dashboard under your application's settings page.

How to add Tools to your AI Agent

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Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

GDPR
ISO
SOC 2
HIPAA

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