Sendbird
Customers reach out through your app's chat. Your AI agent manages Sendbird channels, sends responses, moderates conversations, and handles user sessions, all without human intervention. In-app support that scales with your user base, powered by real-time messaging APIs.
Your AI agent orchestrates Sendbird's messaging platform, managing channels, users, and messages through direct API calls during live customer interactions.
Sendbird
See how app teams use AI agents to manage high-volume in-app chat, automate moderation, and deliver responsive support through Sendbird channels.
A user in your app sends a message about a billing issue the bot cannot resolve. Your AI Agent creates a new group channel in Sendbird, adds the user and a billing specialist, transfers the conversation context as a message, and notifies the specialist. The user never leaves the app. The specialist gets full history from message one. Escalation handled in seconds, not minutes.
A community member starts posting spam in a popular group channel with thousands of participants. Your AI Agent detects the violation, mutes the user in that channel, sends an admin message explaining the action, and logs the incident. Other members see the moderation happen instantly. Your community team reviews flagged actions during working hours instead of policing chats 24/7.
A new user signs up for your platform and selects their interests. Your AI Agent creates their Sendbird user profile, generates a session token for authentication, adds them to relevant group channels based on their selections, and sends a personalized welcome message. The user lands in an engaged community experience from their very first login.
Sendbird
FAQs
The agent uses Sendbird's Send Message API to post text, file, or admin messages to any group channel by specifying the channel URL and message content. It can set the message type, include custom data, and target specific users with mentions, all through a single API call during the conversation.
The integration supports group channels (private conversations with defined members) and open channels (public chat rooms). The agent can create, update, and delete group channels, list operators for both channel types, and register or unregister operators for open channels.
The agent can mute users (preventing them from sending messages for a specified duration), ban users (removing them from a channel entirely), and unban or unmute them when appropriate. It can also list all currently banned members in a channel for review.
Tars only accesses what the agent needs for the current action. Viewing a specific message requires the channel URL and message ID. The agent does not bulk-download or store message archives. All data is fetched on demand and used only for the active conversation.
Yes. The agent can issue session tokens for user authentication and revoke all active session tokens when needed, such as during account security incidents. Session token management happens through Sendbird's user endpoints.
Sendbird's native bots operate within Sendbird's ecosystem. Tars AI Agents can combine Sendbird messaging with 600+ other tool integrations, pulling data from your CRM, helpdesk, or database while managing chat channels. The agent brings multi-system intelligence to your messaging.
You need your Sendbird Application ID (found in your dashboard) and an API Token with appropriate permissions. The Application ID constructs the base URL, and the API Token authenticates each request. Both are entered once in the Tars dashboard.
Yes. The agent can mark all messages as read for a specific user across their group channels. It can also retrieve unread message counts, unread mention counts, and update per-channel count preferences to control which notifications the user sees.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
