SegMetrics

Close the loop between AI conversations and marketing attribution

SegMetrics tracks every touchpoint from first click to final purchase across your entire funnel. When your AI agent captures leads and manages contacts, that data flows into SegMetrics with full UTM attribution, connecting chat interactions to the marketing campaigns that drove them.

Chosen by 800+ global brands across industries

Marketing attribution meets conversational data

Contact management, product creation, and UTM tracking. Your AI agent feeds SegMetrics the conversion data it needs to attribute revenue back to the campaigns that started the journey.

SegMetrics

Use Cases

Attribution-aware AI interactions

From lead capture with full UTM context to product revenue tracking, see how AI agents feed SegMetrics the data it needs to tell you exactly which marketing dollars are working.

Lead Capture with Full Campaign Attribution

A visitor from a Facebook ad starts chatting with your AI agent and shares their email and name. The agent creates the contact in SegMetrics with the complete UTM string from the referring URL: source, medium, campaign name, ad content, and keyword. SegMetrics now ties this lead to the exact Facebook campaign. Weeks later when they purchase, revenue attributes back to that specific ad.

Product Catalog Sync for Revenue Tracking

Your team launches a new online course and needs SegMetrics to track its revenue attribution. The agent creates the product in SegMetrics with the course name, price, type set to 'digital', and an external ID matching your payment processor. Revenue from every sale now maps to the marketing touchpoints that generated each buyer. No manual dashboard configuration needed.

Contact Lifecycle Management Through Chat

A customer tells your AI agent they want to opt out of marketing emails. The agent updates their SegMetrics contact status to 'inactive' immediately. If they later return and re-engage, the agent flips them back to 'active' with updated timestamps. Your attribution reports reflect accurate active audience sizes and the contact's full lifecycle journey stays documented.

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SegMetrics

FAQs

Frequently Asked Questions

How does the AI agent capture UTM parameters for SegMetrics attribution?

When a visitor lands on your site from a marketing campaign, the UTM parameters are available in the page URL. The agent reads these values and includes utm_source, utm_medium, utm_campaign, utm_content, and utm_term when creating or updating the contact in SegMetrics. This ties the lead directly to the campaign that drove the visit.

Can the agent create both digital and physical product types in SegMetrics?

Yes. The product creation endpoint requires a type field that accepts either 'digital' or 'physical'. Digital products cover courses, ebooks, software, and subscriptions. Physical products cover tangible goods. The agent sets the type along with name, price, and external ID when creating each product record.

What happens when the agent updates a contact that already exists in SegMetrics?

SegMetrics uses an upsert model. If the contact ID already exists, the API updates the existing record with the new data. New fields like UTM parameters or name changes merge into the existing profile. The last_updated timestamp records when the modification happened. No duplicate contacts are created.

Does Tars store the marketing attribution data it sends to SegMetrics?

No. Contact details, UTM parameters, and product information are sent directly to SegMetrics via their API during conversations. Tars does not maintain a separate database of attribution data. The information flows from the conversation to SegMetrics in real-time and lives in your SegMetrics account.

Can the agent delete contacts for GDPR compliance requests?

Yes. The agent calls SegMetrics' Delete Contact endpoint with the contact ID to permanently remove the record. This supports right-to-erasure requests under GDPR. The deletion is immediate and irreversible, so the agent confirms the action with the requesting user before executing it.

How does SegMetrics attribution work with the data the agent provides?

SegMetrics supports four attribution models: Any Page View, First Visit, Opt-in, and Purchase. The UTM data and contact creation timestamps the agent provides feed into these models. When a contact eventually purchases, SegMetrics traces back to the original campaign data the agent captured, attributing revenue to the correct marketing source.

What is the difference between SegMetrics and Segment for tracking customer data?

Segment is a customer data platform that routes events to hundreds of destinations. SegMetrics is a marketing analytics platform focused specifically on revenue attribution across long customer journeys. SegMetrics connects purchases made weeks or months later back to the original marketing touchpoint. They complement each other and integrate directly.

Can the agent set an external ID to link contacts with other systems?

Yes. Both contacts and products support external_id fields. The agent passes your CRM contact ID, payment processor customer ID, or any other system identifier when creating records. This ensures SegMetrics data aligns with your other platforms, enabling cross-system reporting and data reconciliation.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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SOC 2
HIPAA

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