Rootly
After every incident, action items pile up. Your AI agent connects to Rootly to surface outstanding tasks, filter by priority or status, and keep your engineering team accountable, all through conversational queries instead of dashboard-diving.
Your AI agent queries Rootly's action items API to track follow-up tasks, filter by priority, and surface overdue items so nothing falls through the cracks after incidents resolve.
Rootly
See how AI agents use Rootly data to ensure post-incident action items are tracked, prioritized, and completed, turning incident response into lasting reliability improvements.
An SRE team lead asks the AI agent for a summary of open incident follow-ups before standup. Your agent queries Rootly's action items filtered by status 'open' and 'in_progress', groups them by priority, and lists assignees alongside due dates. The team walks into standup knowing exactly what needs attention. No one wastes time pulling up dashboards.
The VP of Engineering asks how many high-priority remediation tasks are overdue across all teams. Your AI Agent filters Rootly action items by priority 'high' and identifies items past their due dates. The VP gets a concise report showing which teams have outstanding reliability debt. Engineering leadership can redirect resources before the next incident hits.
An engineer messages the AI agent saying they finished migrating a database to address a root cause from last month's outage. The agent retrieves the matching action item from Rootly, confirms the details with the engineer, and removes the completed item. The incident's action item list stays clean, and the engineering manager sees progress without chasing updates.
Rootly
FAQs
The agent uses Rootly's REST API to query the /v1/action_items endpoint. It can list all action items for your organization, filter by status (open, in_progress, done, cancelled), priority (high, medium, low), and kind (task, follow_up). Results are paginated for large sets. All data is fetched in real time.
Yes. When the agent retrieves an action item using the Get Action Item endpoint, the response includes the associated incident context such as summary, description, and related metadata. This gives full traceability from the follow-up task back to the originating incident.
Tars requires a Rootly API key with read access to action items. If you want the agent to delete completed action items, write/delete permissions on action items are also needed. The API key is generated from your Rootly account settings and scoped to your organization.
No. Action items, priorities, assignees, and incident details are queried from Rootly in real time during each conversation. Tars does not maintain a separate database of your incident management data. Everything is fetched live and used only for the current interaction.
The agent can filter action items by kind, priority, and status using Rootly's API parameters. While direct assignee filtering depends on the action item fields returned, the agent can process the results to group items by assigned engineer and present team-specific summaries.
Dashboards require logging in, navigating to the right view, and applying filters manually. With Tars, engineers ask questions in Slack or chat and get answers immediately. Your agent brings action item visibility to where your team already works, reducing context switching and increasing follow-through on remediation tasks.
Yes. The agent can call Rootly's Delete Action Item endpoint to remove a specific action item by its ID. Before deleting, it retrieves the item details and confirms with the user. This keeps your action item backlog clean without requiring manual dashboard updates.
The agent handles this gracefully. If the Rootly query returns an empty list for the specified filters, the agent reports that there are no matching action items and, depending on context, may suggest checking different filter criteria or confirming with the team. No confusing error messages.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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