Retently
Your AI agent reads NPS scores, sends targeted surveys, retrieves feedback responses, and manages customer profiles in Retently. Every customer conversation becomes an opportunity to collect insights, and every piece of feedback gets immediate attention from your team.
Your AI agent pulls NPS data, triggers surveys, and manages Retently customer records so your team acts on feedback the moment it arrives.
Retently
See how teams use AI agents with Retently to capture customer sentiment, trigger follow-up surveys, and act on feedback before it goes stale.
A customer's issue gets resolved through your AI agent. Immediately after, the agent sends a CSAT survey via Retently with a one-day delay to give the customer time to verify the fix. The survey goes out automatically, responses flow back into Retently, and your team tracks resolution satisfaction without lifting a finger.
During a morning standup, a customer success manager asks the AI Agent for recent negative feedback. The agent pulls Retently responses scored below 7, tags them by topic, and summarizes the common themes. The team identifies a recurring product issue and escalates it to engineering before more detractors pile up.
A returning customer messages your website. Your AI Agent looks up their Retently profile and sees they gave a score of 3 last month with a complaint about shipping delays. The agent acknowledges the previous issue, confirms it has been addressed, and offers a proactive update. The customer feels heard, and the conversation starts on the right foot.
Retently
FAQs
The agent calls Retently's Get Latest Score endpoint, which returns the most recent NPS score for your account. The response includes the overall score, and you can also request CSAT, CES, or star ratings by specifying the metric type in the API call.
Yes. The agent uses Retently's Send Transactional Survey endpoint to trigger a survey for a specific customer. You specify the campaign ID and an optional delay in days. The survey goes out on schedule, and responses appear in your Retently dashboard alongside all other feedback.
Tars needs a Retently API key with access to customers, feedback, campaigns, reports, and survey sending endpoints. Generate this key from your Retently account settings. The key scopes your agent's access, and you can regenerate it at any time.
No. All feedback, scores, and customer data are fetched in real time from Retently's API during each conversation. Tars does not maintain a separate database of your survey responses or customer profiles. Data stays in your Retently account.
Yes. The Get Feedback endpoint supports filtering by campaign ID, customer email, customer ID, and date range using start and end timestamps. The agent retrieves only the feedback matching your criteria, making it easy to analyze specific campaigns or time periods.
Retently's notifications alert you when feedback arrives. Tars goes further by acting on that data during live conversations. The agent can look up a customer's score before responding, trigger surveys at the right moment, and tag feedback automatically, turning passive notifications into active customer experience management.
Yes. The agent uses the Unsubscribe Customers endpoint to opt out specific email addresses from receiving further surveys. An optional message field lets you record the reason for unsubscription. This ensures compliance with customer preferences.
If no feedback exists for a given customer email or ID, the agent informs the user that no responses were found and can offer to send a survey to that customer. This turns a data gap into a proactive feedback collection opportunity.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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