Respond io
Your AI agent creates contacts, adds internal notes, manages tags, and retrieves messages across all your Respond.io channels. WhatsApp, Messenger, email, live chat, every customer touchpoint feeds into one intelligent conversation layer. Your support team stays in sync without switching tools.
From creating contacts to tagging conversations, your AI agent takes action inside Respond.io so your team can focus on building customer relationships instead of managing platforms.
Respond io
See how businesses use AI agents with Respond.io to manage contacts, annotate conversations, and keep every messaging channel organized automatically.
A potential customer messages your WhatsApp number for the first time. Your AI Agent captures their name and phone number from the conversation, creates a new contact in Respond.io with the correct country code and language, and tags them as a new lead. Your sales team sees a fully formed contact profile by the time they review the conversation.
A customer describes a billing dispute that needs human attention. Your AI Agent posts a detailed internal comment on their Respond.io conversation summarizing the issue, the customer's emotional tone, and relevant account details. When a human agent picks up the thread, they have everything they need, no repeat questions required.
Your support volume spikes after a product launch. The AI Agent identifies common inquiry types and creates workspace tags in Respond.io for each category. As conversations come in, the agent tags them accordingly. Your team can filter by tag to prioritize urgent issues and track trending topics across channels.
Respond io
FAQs
The agent calls Respond.io's Create Contact endpoint with the customer's identifier (email or phone in E.164 format), first name, and optional fields like country code, language, and custom attributes. The contact appears in your workspace immediately and is linked to the conversation thread.
Yes. The Create Comment endpoint supports user mentions using the format {{@user.ID}}. Your agent can tag specific team members in internal notes so they receive notifications. Notes are limited to 1,000 characters and are visible only to your workspace users, not customers.
Tars needs a Respond.io API key generated from your workspace settings. This key provides access to contacts, messages, channels, and tags. No OAuth setup is required. You can revoke or regenerate the key at any time from your Respond.io dashboard.
No. Tars queries Respond.io in real time during interactions. Contact details, messages, and tag data are fetched live and used only within the current conversation context. We do not maintain copies of your workspace data.
Respond.io natively merges contacts across channels. The agent uses identifiers like email or phone number to find existing contacts regardless of which channel they originally came from. This prevents duplicate profiles and ensures conversation continuity.
Respond.io's native AI handles conversations within its platform. Tars connects Respond.io data with 600+ other tools, letting your AI agent pull order data from Shopify, create tickets in Zendesk, and update Respond.io contacts, all in one conversation. Tars extends Respond.io rather than replacing it.
Respond.io's API handles deduplication based on the identifier. If a contact with the same email or phone already exists, the API updates the existing record instead of creating a duplicate. The agent communicates this outcome to ensure transparency.
Yes. The List Users endpoint returns all team members in your Respond.io workspace. The agent can reference this data to route conversations, mention the right people in internal notes, or provide the team with a quick headcount of active agents.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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