Remote Retrieval
When departing employees or IT teams ask about laptop and monitor returns, your AI agent checks Remote Retrieval for order status, retrieves company details, and confirms shipment progress. Equipment recovery becomes effortless without chasing down tracking numbers manually.
Your AI agent queries Remote Retrieval to track return shipments, pull company details, and verify credentials, keeping equipment recovery organized and visible.
Remote Retrieval
Discover how HR and IT teams use AI agents to streamline offboarding equipment returns, track shipment statuses, and close out asset recovery cases faster.
An HR coordinator offboards five employees this week and needs to confirm return box shipments. Your AI Agent queries Remote Retrieval for all orders in 'pending' status, returns the tracking details for each, and flags two that were shipped but not yet received. HR has a clear view of every return without emailing the logistics team or logging into another portal.
The IT director asks the agent for all completed equipment returns from Q4. Your AI Agent queries Remote Retrieval with the date range filter, retrieves every completed order, and summarizes the total number of laptops and monitors recovered. The director has the data ready for the asset audit without pulling reports manually.
A remote employee messages asking when their return shipping box will arrive. Your AI Agent checks Remote Retrieval for their order status, finds the box was dispatched yesterday with a delivery estimate of two business days, and relays the information. The employee gets a quick answer without opening a support ticket or calling IT.
Remote Retrieval
FAQs
The agent calls Remote Retrieval's Get All Orders endpoint with optional status, date range, and pagination parameters. It retrieves order details including shipment tracking, current status (pending, shipped, completed), and associated employee information. All data is fetched in real time from your account.
Yes. By combining status and date range filters, the agent can identify orders that were created before a certain date but remain in 'pending' status. Your HR or IT team gets a focused list of returns that need follow-up action without manually sorting through all records.
Tars requires your Remote Retrieval API key, which you obtain from the Enterprise Remote Retrieval portal. This single key authenticates all API requests. The agent validates the key before processing any queries to ensure your connection is active and properly configured.
No. All order data, company details, and status information are fetched from Remote Retrieval's API in real time during each conversation. Tars does not maintain a separate database of your equipment return records. Each query hits the live API.
Yes. Remote Retrieval's API supports pagination with per_page (up to 100) and page parameters. The agent navigates through large result sets efficiently, retrieving data page by page and compiling comprehensive summaries even for organizations processing large volumes of offboarding returns.
The portal requires logging in and manually searching for orders. Tars AI Agents surface that data instantly in conversation, whether an HR coordinator asks in Slack, an employee inquires on your website, or an IT manager checks via WhatsApp. No portal login needed.
Yes. Using the Get Company Details endpoint, the agent retrieves organizational information including contact details and optionally financial data. This gives managers a high-level view of their account configuration and usage directly through the conversation interface.
The agent uses Remote Retrieval's Validate User endpoint to confirm credential validity before processing requests. If the key is invalid or expired, the agent clearly communicates the issue and recommends generating a new API key from the Enterprise portal, preventing confusing error messages.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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