Pushover
When a customer conversation requires human attention, your AI agent sends a Pushover notification directly to the right person's phone. Emergency alerts get acknowledged, delivery groups route messages to on-call teams, and critical requests never sit unread in an inbox.
From urgent escalations to routine status updates, your AI agent pushes the right message to the right device at the right moment, across every platform Pushover supports.
Pushover
See how businesses pair AI conversations with instant Pushover notifications to close the loop between customer requests and internal team response.
A high-value customer mentions cancellation during a chat. Your AI Agent detects the urgency, identifies the account manager from the delivery group, and fires an emergency-priority Pushover notification with the customer's name, account value, and conversation summary. The account manager's phone buzzes within seconds, and Pushover retries until acknowledged. The customer feels heard, and your retention team responds before the frustration escalates.
At 3 AM, a customer reports a payment processing error. Your AI Agent resolves what it can, then sends a high-priority Pushover notification to the on-call engineering group with error details and customer impact. The on-call engineer acknowledges the alert from their phone, and your agent updates the customer that a specialist is looking into it. Morning arrives with the issue already in progress.
A customer asks about an order that your AI Agent discovers is stuck in fulfillment. The agent sends a Pushover notification to the logistics team with the order number and the specific blockage. Meanwhile, it keeps the customer informed with an estimated resolution window. The logistics team clears the hold without ever opening a ticket, and the customer gets a shipping confirmation by end of day.
Pushover
FAQs
The agent supports all five Pushover priority levels: lowest (-2) for silent logging, low (-1) for informational updates, normal (0) for standard alerts, high (1) for bypass-quiet-hours messages, and emergency (2) for persistent alerts that retry until acknowledged. You configure which conversation triggers map to each level.
Yes. The agent uses Pushover delivery groups to route notifications. Billing questions go to your finance group, technical issues reach engineering, and shipping problems alert logistics. You define the routing rules in your agent configuration, and the agent handles group selection automatically during conversations.
When your agent sends an emergency-priority notification, Pushover returns a receipt ID. The agent polls this receipt to check delivery status, acknowledgment, and retry count. If nobody acknowledges within the expiry window, the agent can escalate further or notify a backup group.
Tars generates and sends notifications in real time during conversations. The notification content, which includes conversation context and customer details, is transmitted to Pushover's API and not stored separately by Tars. Your Pushover app retains messages according to its own retention settings.
The agent monitors your application's message quota using the Pushover limits API. When usage approaches the threshold, it can switch to batching lower-priority notifications or alerting administrators. Emergency-priority messages are always prioritized so critical customer escalations still get through.
Yes. Pushover's API allows targeting specific device names when sending messages. You can configure the agent to send alerts only to work phones during business hours and all devices during on-call shifts. Delivery group memberships can also be limited to specific devices per user.
Pushover notifications arrive as native push alerts on phones, tablets, and desktops with configurable sounds and priority levels. Unlike email, emergency notifications retry until acknowledged. Your team sees critical alerts immediately rather than discovering them in a crowded inbox minutes or hours later.
Yes. If a customer's problem is resolved before the emergency notification expires, the agent calls Pushover's cancel receipt retries endpoint using the original receipt ID. This stops further retry attempts, preventing unnecessary interruptions for your team members.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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