Productlane
Your customers need help articles, want to see recent product updates, or have feedback to share. Your AI agent opens the right Productlane widget view at the right moment, whether that is documentation, a changelog entry, or the feedback form. Support meets product communication in one conversation.
Your AI agent controls Productlane's widget programmatically, opening documentation, changelogs, and feedback forms at the precise moment a customer interaction calls for them.
Productlane
See how Productlane's documentation, changelog, and feedback tools integrate into live customer conversations, bridging the gap between support and product teams.
A customer messages 'How do I set up the API integration?' Your AI Agent opens the Productlane docs widget directly to the 'api-integration/quickstart' article. The customer reads the steps in context while the agent stands by for follow-up questions. No separate tab, no knowledge base search, just the right documentation served instantly.
A customer asks 'Has anything changed since I last used the platform?' Your AI Agent opens the Productlane changelog view, showing the latest releases with descriptions and dates. The customer catches up on improvements without your team writing a custom summary. Product communication happens naturally inside the support conversation.
A customer says 'I really wish you had bulk export.' Your AI Agent recognizes this as a feature request, opens the Productlane feedback widget, and invites the customer to submit it formally. The feedback flows into your Linear workspace with proper categorization. No feedback lost in chat transcripts, every request tracked and prioritized.
Productlane
FAQs
The agent maps customer questions to specific doc articles using either the document URL path (like 'get-started/quickstart') or the document ID. You configure these mappings in your agent's gambit settings, and the agent opens the matching article via the Productlane Widget Open Docs endpoint when a relevant question is detected.
Yes. When a customer asks about new features, recent changes, or product updates, the agent calls the Widget Open function with the 'CHANGELOG' view parameter. This opens the Productlane changelog directly in the widget, showing your latest release notes without any manual intervention.
Tars requires your Productlane API key for authentication. You can generate this key in your Productlane workspace settings. The key grants access to the widget control endpoints, including opening docs, changelogs, and feedback forms.
No. Feedback submitted through the Productlane widget goes directly to your Productlane account and, by extension, your connected Linear workspace. Tars triggers the widget but does not intercept or store the feedback content. Your existing feedback pipeline remains the single source of truth.
Yes. The agent registers event listeners for widget events like 'submit' and 'close'. When a customer submits feedback, the agent can acknowledge it in the conversation. When they close a docs article, the agent can ask if the information was helpful and offer further assistance.
Embedding the widget makes it always available. The Tars integration makes it context-aware. Your AI agent opens the specific doc, changelog, or feedback form at the exact moment a customer needs it, based on conversation context. The widget becomes part of an intelligent support flow rather than a static page element.
Yes. The agent can programmatically enable or disable the Productlane widget using the Enable Widget and Disable Widget endpoints. This lets you control when the widget is visible based on the conversation state, page context, or customer segment.
Yes. When customers submit feedback through the Productlane widget opened by the agent, that feedback flows into your Linear workspace just as it would from a direct widget submission. Linear issues are created with the proper context, and your engineering team can prioritize them in their existing workflow.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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