Outlook
Your AI agent reads emails, sends replies, books meetings, and manages contacts directly through Outlook. Customers get instant follow-ups, confirmations, and scheduling without your team toggling between inbox and chat. Email-heavy workflows shrink to conversational seconds.
Send messages, schedule events, look up contacts, and manage folders, all executed by your AI agent inside live customer conversations through Microsoft Outlook.
Outlook
See how businesses use AI agents with Outlook to automate email follow-ups, calendar scheduling, and contact management, all triggered by natural customer conversations.
A prospect on your website says 'I would like to schedule a demo.' Your AI Agent asks for their preferred date and time, checks the sales rep's Outlook calendar for availability, creates the calendar event with a Teams meeting link, and sends the invite to both parties. The prospect has a confirmed meeting in under a minute without anyone checking calendars manually.
After resolving a customer's technical issue in chat, your AI Agent automatically composes and sends a follow-up email through Outlook summarizing the resolution steps, including relevant documentation links, and asking for a satisfaction rating. The customer gets professional follow-up instantly. Your support team never has to draft another post-chat email.
A customer messages 'I am following up on the email I sent last week about my refund.' Your AI Agent searches Outlook for recent messages from their email address, finds the refund request thread, reads the latest status, and updates the customer in the conversation. Full email history context, without making the customer repeat themselves.
Outlook
FAQs
The agent can read and send emails, create and manage calendar events, access contacts and contact folders, search messages with KQL queries, manage mail folders, check free/busy schedules, create email rules, and handle attachments. All through the Microsoft Graph API with the OAuth scopes you approve.
Yes. OAuth scopes determine exactly what the agent can do. You can grant read-only mail access, read-write calendar access, or any combination. The agent only accesses the signed-in user's mailbox and calendars unless you explicitly grant shared mailbox permissions.
No. Any Microsoft 365 or Outlook.com user can authorize the connection through OAuth. However, if your organization has admin consent policies, your IT admin may need to approve the Tars application once for the entire tenant. Individual users can then connect seamlessly.
The agent sends emails from the authorized Outlook account. If you want emails to come from support@yourcompany.com, authorize that shared mailbox. The agent composes and sends through whichever account you connect, maintaining your brand's professional communication.
The agent can add attachments to outgoing emails and download attachments from incoming messages through Outlook's attachment APIs. For files larger than 3 MB, it uses upload sessions. This means it can send contracts, receipts, or documentation directly from the conversation.
No. Tars accesses your Outlook data in real time through the Microsoft Graph API during conversations. Email content, calendar events, and contact details are fetched live and used only for the current interaction. No email data is stored separately by Tars.
Yes. The agent can create calendar events with recurrence patterns through Outlook's event creation endpoint. Weekly check-ins, monthly reviews, or any recurring meeting type can be set up during a single conversation, complete with attendee invitations.
Outlook Copilot helps you inside Outlook. This integration puts Outlook capabilities inside your customer-facing AI agent, so customers trigger email actions, calendar bookings, and contact updates through chat on your website or WhatsApp. It is customer-facing automation, not internal productivity.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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