Mopinion
Your customers share feedback through NPS, CES, and CSAT surveys every day. Now your AI agent accesses those Mopinion insights in real time, pulling feedback reports, checking satisfaction scores, and retrieving deployment details during live conversations to personalize every interaction.
Your AI agent retrieves customer sentiment, survey responses, and report data from Mopinion, making every support interaction informed by real user feedback.
Mopinion
See how businesses use Mopinion feedback data inside AI conversations to personalize responses, prioritize issues, and close the feedback loop.
A customer contacts support after leaving a low CES score through your Mopinion form. Your AI Agent retrieves their recent feedback, sees the poor effort score and their verbatim comment about a confusing checkout flow. The agent acknowledges the frustration, provides a direct solution, and escalates to a specialist if needed. The customer feels heard, not like another ticket number.
Your product manager asks, 'What are users saying about the new dashboard?' Your AI Agent queries the relevant Mopinion report, retrieves feedback items filtered by the dashboard deployment, and summarizes the common themes and average satisfaction scores. The product team gets actionable insights in seconds instead of waiting for a weekly report.
Your AI Agent monitors recent Mopinion feedback entries and identifies a customer who gave a CSAT score of 1 with a comment about billing errors. The agent reaches out proactively with context about their specific complaint, offers a resolution path, and logs the interaction. You recover the relationship before the customer churns.
Mopinion
FAQs
The agent uses Mopinion's REST API to query datasets, reports, and individual feedback items. It can filter feedback by field values like CES or NPS scores, paginate through results, and retrieve specific entries by ID. All queries happen in real time against your Mopinion account.
Yes. The Mopinion feedback endpoints support field-level filters passed as query parameters. The agent can filter by any field key in your dataset, including standard CX metrics like NPS rating, CES score, or CSAT value. This lets it pull exactly the feedback subset relevant to a conversation.
Tars requires your Mopinion API key and the base URL for your Mopinion instance. These are generated in your Mopinion account settings. The API key provides read access to datasets, reports, deployments, and feedback items. You can revoke the key at any time from your Mopinion dashboard.
No. The agent queries Mopinion's API in real time during each conversation. Feedback responses, scores, and comments are fetched live and used only within the active interaction. We do not maintain a separate database of your Mopinion feedback data.
Yes. The agent can list all deployments and retrieve individual deployment details, including the pages where feedback forms are triggered, display rules, and current status. This helps your team verify widget placement without logging into the Mopinion dashboard.
Mopinion dashboards are designed for analysis and visualization. Tars brings that feedback data into live customer conversations, so your support agent or AI agent can reference a customer's own feedback during an interaction. It closes the loop between collecting feedback and acting on it in real time.
Yes. Mopinion collects feedback across web, mobile app, and email channels. All feedback flows into the same datasets accessible through the API. The agent retrieves feedback regardless of the collection channel, so mobile app survey responses are equally accessible.
The Mopinion API supports pagination with configurable page size up to 100 items per request. The agent retrieves the most relevant subset using filters and pagination, so even large datasets with thousands of entries are handled efficiently without performance issues.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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