Mocean

SMS, voice, and WhatsApp powered by AI conversations

Customers need confirmations, alerts, and follow-ups across every channel. Your AI agent sends SMS, triggers voice calls, and delivers WhatsApp messages through Mocean's global network, reaching mobile users in 190+ countries directly from the conversation flow.

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Chosen by 800+ global brands across industries

Multi-channel messaging in every conversation

Your AI agent leverages Mocean's SMS, voice, and WhatsApp APIs to send messages, place calls, and verify delivery status, all triggered naturally during customer interactions.

Send WhatsApp Messages

A customer wants a receipt on WhatsApp. Your AI agent sends text, media, or template messages through Mocean's WhatsApp Business API to the customer's number, delivering rich content directly to their preferred channel.

Check Message Delivery

Someone asks 'Did the SMS go through?' Your AI agent queries Mocean's delivery report by message ID, returning the exact delivery status so you know whether the recipient received the message.

Initiate Voice Calls

A business process requires a phone confirmation. Your AI agent places an outbound voice call through Mocean with a custom call flow, including text-to-speech prompts, input collection, and call routing.

Download Call Recordings

A compliance officer needs to review a call. Your AI agent retrieves the recording file for a completed voice call by its UUID, providing access to the audio for quality assurance or dispute resolution.

Terminate Active Calls

An active call needs to be ended immediately. Your AI agent hangs up a live voice call by its UUID through Mocean's API, giving you programmatic control over call duration and flow.

Receive WhatsApp Webhooks

When a customer replies on WhatsApp, your AI agent captures the incoming webhook payload from Mocean, parsing the message content and event type to trigger appropriate follow-up actions.

Mocean

Use Cases

Messaging that triggers from any conversation

See how businesses use AI agents to send transactional SMS, automate voice confirmations, and deliver WhatsApp notifications without building separate integrations.

Order Confirmations Across Every Channel

A customer completes a purchase on your website. Your AI Agent sends an order confirmation via WhatsApp through Mocean with the order number, estimated delivery date, and a tracking link. If WhatsApp delivery fails, the agent falls back to SMS. The customer gets their confirmation regardless of channel preference.

Automated Appointment Reminders by Voice

A clinic needs to reduce no-shows. Your AI Agent initiates outbound voice calls through Mocean 24 hours before each appointment, using text-to-speech to confirm the date, time, and doctor name, then collecting a keypad response to confirm or reschedule. No-show rates drop without any staff phone time.

Delivery Status Follow-Ups Over SMS

A customer asks 'Did you send my tracking number?' Your AI Agent checks the Mocean delivery report for the original SMS, confirms it was delivered successfully at 2:47 PM, and resends the tracking information if the customer missed it. Delivery communication becomes proactive instead of reactive.

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Mocean

Mocean

FAQs

Frequently Asked Questions

How does the AI agent send WhatsApp messages through Mocean?

The agent calls Mocean's WhatsApp Send Message API with your registered WhatsApp Business number as the sender and the customer's number as the recipient. It supports text messages, media attachments (images, audio, documents), template messages, and interactive buttons. Messages route through Mocean's WhatsApp Business API gateway.

Can the agent check whether an SMS was actually delivered?

Yes. After sending an SMS, Mocean returns a message ID. The agent queries the delivery status API using that ID and returns the exact delivery state, whether the message was delivered, pending, or failed. This provides confirmation beyond just 'sent' status.

What authentication does Mocean require?

Mocean uses an API key and API secret pair for authentication. Both are available in your Mocean account dashboard. Some endpoints also accept a base URL parameter for regional routing. Enter these credentials in the Tars tool configuration to enable all messaging capabilities.

Does Tars store the content of messages sent through Mocean?

No. Tars passes message content directly to Mocean's API for delivery. Message bodies, recipient numbers, and delivery reports are used only during the active conversation and are not stored on Tars servers. Mocean maintains its own delivery logs per your account settings.

Can the agent handle voice calls with interactive menus?

Yes. Mocean's Voice API supports programmable call flows defined as JSON command arrays. The agent can initiate calls with text-to-speech prompts, DTMF input collection, call recording, and call forwarding. You define the call flow logic and the agent executes it through the API.

How is this different from using Twilio for messaging?

Mocean is a cost-effective alternative with strong coverage in Asia-Pacific markets, supporting SMS, voice, and WhatsApp through a single API. Tars supports both Mocean and Twilio integrations. If you already use Mocean or need competitive pricing for APAC messaging, this integration connects seamlessly.

What countries does Mocean support for SMS delivery?

Mocean connects to over 1,000 mobile networks across 190+ countries worldwide. Coverage spans North America, Europe, Asia-Pacific, and other regions. Specific pricing and delivery speed vary by destination country. Check your Mocean dashboard for country-specific rates and routing.

Can the agent send bulk SMS messages through Mocean?

The agent sends messages one at a time through the API, ideal for transactional messaging like order confirmations and appointment reminders. For bulk marketing campaigns with thousands of recipients, use Mocean's bulk SMS portal directly. The agent excels at event-driven, conversation-triggered messaging.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

Get started for free
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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HIPAA

Still scrolling? We both know you're interested.

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Get in touch

Email - sales@hellotars.com

Get in touch.

Email - sales@hellotars.com

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