Missive
Support emails pile up overnight. Your AI agent drafts replies in Missive, pulls conversation history, and routes messages to the right team, all while your human agents sleep. Inbox zero becomes achievable instead of aspirational.
Your AI agent navigates Missive's collaborative inbox like a seasoned team member, drafting messages, retrieving conversations, and managing team routing during live interactions.
Missive
See how teams use AI agents to tame shared inboxes, draft faster replies, and keep Missive conversations moving without manual triage.
A customer emails at 3 AM asking about an incorrect charge. Your AI Agent scans the Missive inbox, identifies the billing-related message, drafts a response with the charge details and refund instructions, and schedules it to send at 8 AM. The customer sees a prompt reply. Your team starts the day with one fewer ticket to handle.
A senior support agent picks up an escalated case and asks 'What has this customer been told so far?' Your AI Agent retrieves the full Missive conversation thread, summarizes the key exchanges, and identifies the unresolved issue. The agent walks into the call fully prepared, eliminating the dreaded 'Can you explain the issue again?' moment.
Every Monday, the support manager asks 'How did we do last week?' Your AI Agent generates a Missive analytics report covering response times, conversation volume, and team member activity. The manager gets a clear performance snapshot during their morning coffee instead of spending 30 minutes pulling data manually.
Missive
FAQs
The agent uses Missive's Create Draft API, which saves the message as a draft by default. Drafts sit in the conversation for team review before sending. You can configure the agent to auto-send by setting the 'send' parameter to true, or schedule delivery for a future time using 'send_at'.
Yes. The agent can filter conversations by shared labels, team inboxes, or specific mailbox views (inbox, assigned, closed, snoozed). When creating drafts, it can also add or remove shared labels and assign conversations to specific teams or individuals.
Tars uses a bearer token (API token) generated from your Missive account settings. This token provides access to conversations, drafts, messages, teams, and analytics based on the token owner's permissions. You can generate and revoke tokens at any time from Missive's settings page.
No. Tars queries the Missive API in real-time during conversations. Email bodies, conversation threads, and contact information are fetched live and used only for the current interaction. We do not maintain a separate copy of your Missive data.
Yes. Missive supports email, SMS, WhatsApp, and custom channels in a unified inbox. The agent's Create Draft endpoint works across all these channels. Specify the channel type through the 'from_field' parameter, and the agent creates drafts for whichever messaging channel you need.
Missive's native AI rules work on incoming emails within the Missive interface. Tars AI Agents work across external channels, letting customers or team members trigger Missive actions through your website, WhatsApp, or any chat platform. The agent also combines Missive data with other tools for cross-platform workflows.
Yes. The List Conversations endpoint supports filtering by email address or domain. The agent can find all conversations involving a specific customer, making it easy to pull up complete interaction history during a live support case.
The agent can create drafts in closed conversations; Missive allows reopening them. You can also configure the agent to reopen the conversation by setting the 'add_to_inbox' parameter when creating the draft, bringing the conversation back to the team's active view.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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