Mem
Every conversation holds valuable information. Your AI agent captures meeting notes, customer insights, and action items directly into Mem's knowledge graph, keeping your team's collective memory up to date without anyone lifting a finger.
From instant note creation to organized collections, your AI agent writes to and reads from Mem so your team never loses a detail.
Mem
See how teams use AI agents to turn every customer conversation into organized, searchable knowledge inside Mem.
A customer finishes a lengthy support chat about a technical issue. Your AI Agent compiles the key points, resolution steps, and any promised follow-ups into a structured Mem note, tagged with the customer's name and issue category. Your team starts the next shift with full context. No one asks the customer to repeat themselves.
Every time a prospect mentions their budget, timeline, or pain points during a conversation, your AI Agent adds those details to a Mem collection dedicated to that prospect. When the sales rep prepares for the next call, everything the prospect has ever shared is organized in one place. Preparation time drops from 20 minutes to two.
Customers keep asking about a feature that does not exist yet. Your AI Agent creates notes in a 'Feature Requests' collection each time this topic surfaces. Product managers review the collection and see patterns. The feature gets prioritized based on real conversation data, not guesswork.
Mem
FAQs
You configure note-creation rules in your agent's gambit settings. The agent can be set to save every conversation summary, only save when specific topics arise (like feature requests or complaints), or create notes based on custom triggers you define. Each note is written in markdown format with structured sections.
Yes. You can map conversation categories to specific Mem collections. For example, support conversations go to a 'Support Insights' collection, while sales conversations populate a 'Prospect Intelligence' collection. The agent handles routing based on conversation context.
Tars needs your Mem API key, which grants access to create and read notes, manage collections, and delete items. You generate this key from the API section of your Mem settings. The key can be revoked at any time from your Mem account.
No. Tars writes to and reads from Mem in real-time using the API. When the agent creates a note or retrieves a collection, it interacts directly with your Mem account. We do not maintain a separate copy of your knowledge base.
Yes. If a returning customer contacts you, the agent can fetch relevant Mem notes by ID to pull up previous interaction history. This gives the agent context about past conversations, enabling personalized responses without asking the customer to repeat information.
Mem's native AI helps you search and organize your personal notes. Tars AI Agents work at the customer-facing layer, automatically capturing conversation data into Mem from channels like WhatsApp, your website, and SMS. The agent also connects Mem with your other tools like CRMs and helpdesks.
The agent handles API errors gracefully. If Mem is temporarily unreachable, the conversation continues uninterrupted for the customer. The agent logs the note creation attempt and can retry when the service is restored, ensuring no data is lost.
Yes. The Mem API supports idempotent creation via the memId parameter. The agent assigns a unique identifier to each note creation request, so if a request is accidentally sent twice, only one note appears in your workspace. This prevents duplicates from network retries or webhook re-deliveries.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
