MaintainX
Floor workers report equipment issues by chatting with your AI agent instead of filling out forms. The agent creates MaintainX work orders with the right priority, asset, and location, assigns them to the correct team, and tracks status in real time. Downtime drops when maintenance requests travel at the speed of conversation.
Your AI agent creates, tracks, and updates MaintainX work orders while giving field technicians and operators instant access to asset and location data.
MaintainX
Real scenarios where AI agents transform how maintenance teams report issues, track repairs, and manage equipment across facilities.
A machine operator notices unusual vibration on Conveyor Line 3. Instead of finding a computer terminal, they message the AI agent from their phone. The agent asks for the equipment location, categorizes it as HIGH priority, creates a MaintainX work order assigned to the mechanical team, and confirms the ticket number. The maintenance crew gets the alert before the operator finishes their shift.
The facility manager opens chat and asks for today's work order status. Your AI Agent queries MaintainX for all open and in-progress work orders, groups them by location and priority, and presents a clean summary. Three high-priority items at Building A, two medium at Building C, one on hold pending parts. The daily standup takes five minutes instead of thirty.
A commercial building tenant reports a leaking faucet through the AI agent on the building's WhatsApp number. The agent collects the unit number, problem description, and preferred access times, then creates a work order in MaintainX with the correct location and low priority. The tenant gets a confirmation with their ticket ID. Building management handles requests without phone tag or missed emails.
MaintainX
FAQs
The agent calls MaintainX's Create Work Order API with the title, description, priority (NONE, LOW, MEDIUM, HIGH), and optionally a due date, asset ID, location ID, team IDs, and categories. It gathers these details through conversation, so the technician just describes the problem and the agent structures the data.
Yes. The Create Work Order endpoint accepts user IDs and team IDs for assignment. The agent can look up teams via the List Teams endpoint and search for users by email through the Find Entity endpoint. The right people get assigned during the conversation.
No. Tars makes real-time API calls to MaintainX during conversations. Work orders, assets, locations, and team information are fetched and written directly to your MaintainX account. We do not maintain a separate copy of your maintenance data.
Yes. The agent calls the Update Work Order Status endpoint to transition work orders between OPEN, IN_PROGRESS, ON_HOLD, and DONE states. A technician can say 'Mark work order 12345 as complete' and the status updates in MaintainX immediately.
The agent can add comments to existing work orders via the Create Work Order Comment endpoint. It can also update the title, description, and priority using the Update Work Order endpoint. All modifications are logged in MaintainX's activity trail.
The MaintainX app requires downloading, logging in, and navigating menus. A Tars AI Agent works from WhatsApp, SMS, or any web chat your team already uses. Operators can report issues in natural language without app training. The agent handles the structured data entry that MaintainX requires.
Yes. The List Assets endpoint accepts a location_id filter, returning all assets at that site with their names, types, custom fields, and barcode data. Technicians can ask 'What equipment is at Building 7?' and get a complete asset roster.
Yes. The agent can create work request portals through the Create Work Request Portal endpoint, complete with custom titles, welcome text, location associations, and email notification settings. Tenants and external requesters can submit maintenance needs through a dedicated URL.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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