Jira

Let your AI agent manage Jira tickets while your team ships code

Customers report bugs, request features, and ask about issue status. Your AI agent creates Jira issues with full context, searches existing tickets by JQL, transitions workflows, and updates stakeholders, all without a single human switching tabs.

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Chosen by 800+ global brands across industries

Project management on autopilot

Your agent interacts with Jira's 59 API endpoints to create, search, update, and transition issues, keeping your boards current and your team focused on building.

Create Issues

Customer reports a bug through chat. Your AI agent gathers reproduction steps, severity, and affected area, then creates a fully detailed Jira issue assigned to the right team. No form filling, no context lost.

Search by JQL

A stakeholder asks 'What bugs are open for Project X?' Your agent runs a JQL search against Jira, retrieves matching issues with status and assignee, and presents a summary directly in the conversation.

Transition Tickets

Customer confirms their issue is resolved. Your agent fetches available transitions for that Jira ticket, moves it to 'Done,' and adds a resolution comment. The board updates automatically without developer intervention.

Add Comments

New information surfaces mid-conversation. Your agent appends it as a rich-text comment on the relevant Jira issue using Atlassian Document Format, keeping the ticket history complete and searchable.

Look Up Issue Details

Customer asks about the status of their reported issue. Your agent retrieves the Jira issue by key, checks its current status, assignee, and priority, and delivers a real-time update within the chat.

Manage Sprints

A project manager asks which items are in the current sprint. Your agent lists sprints from a Jira board, filters by active state, and returns the sprint goal and issue count, enabling quick standup prep from any channel.

Jira

Use Cases

Issue tracking meets conversational AI

Bug reports, feature requests, and status checks happen in chat. Your agent turns them into structured Jira tickets and real-time project updates.

Bug Reports That Write Themselves

A customer describes an error they encountered on your app. Your AI Agent asks clarifying questions about browser, steps to reproduce, and expected behavior, then calls Jira's create issue endpoint with all details, sets priority to High, assigns it to the engineering team, and confirms the ticket number to the customer. Your developers get fully formed bug reports instead of vague one-liners.

Instant Status Updates for Stakeholders

A product manager messages 'How many critical bugs are open this sprint?' Your AI Agent runs a JQL query filtering by priority=Critical and sprint=active, counts the results, and returns a breakdown by assignee. The PM gets data in seconds instead of opening Jira, building filters, and scanning boards. Sprint meetings start with facts, not hunting.

Automated Ticket Closure After Resolution

A support agent resolves a customer's issue in chat. Your AI Agent finds the linked Jira ticket, retrieves available workflow transitions, moves the issue to 'Resolved,' adds a closing comment with the resolution summary, and notifies the customer. Tickets stay current without anyone manually updating the board after every conversation.

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Jira

Jira

FAQs

Frequently Asked Questions

How does the AI agent create Jira issues with the correct issue type and project?

You configure default project keys and issue types in your agent's tool settings. The agent can also ask the customer which product area is affected, then map that to the correct Jira project. Issue type (Bug, Task, Story) is selected based on conversation context or explicit rules you define.

Can the agent search Jira using custom JQL queries?

Yes. The agent uses Jira's JQL search endpoints (both GET and POST) to run any valid query. You can configure preset queries for common requests or let the agent construct JQL dynamically based on customer input like project name, status, assignee, or date range.

What Jira permissions does Tars need to function?

Tars authenticates using a Base64-encoded email:API token pair. The token inherits the permissions of the associated Atlassian account. We recommend creating a dedicated service account with permissions to create issues, add comments, transition workflows, and read projects. You control what the agent can and cannot do.

Does the agent work with Jira Software, Jira Service Management, or both?

The integration uses Jira's REST API v3, which works across Jira Software and Jira Service Management Cloud instances. Any project, board, or issue type accessible through the API can be managed by the agent, including sprints, versions, and service desk queues.

Can the agent handle custom fields when creating or editing issues?

Yes. The agent calls Jira's get fields and get issue edit metadata endpoints to discover custom field IDs. You can map conversation inputs to specific custom fields, for example mapping a 'browser version' question to your custom 'Browser' field.

How is this different from Jira's built-in automation rules?

Jira automation triggers on internal events like status changes. Tars AI Agents trigger on external customer conversations across any channel, including your website, WhatsApp, and SMS. The agent understands natural language, gathers context through dialogue, and creates issues that are richer than what a static automation rule produces.

What happens if a customer reports a duplicate bug?

You can configure the agent to search Jira for similar issues before creating a new one. If a potential duplicate is found, the agent shows the customer the existing ticket and its status instead of creating a new issue. This keeps your backlog clean and reduces triaging work.

Can the agent assign issues to specific team members?

Yes. The agent uses Jira's find users endpoint to look up team members by email or display name, then assigns the issue accordingly. You can also set routing rules, for example assigning all billing bugs to the finance team or all API issues to the platform squad.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

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“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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Get in touch

Email - sales@hellotars.com

Get in touch.

Email - sales@hellotars.com

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