Intercom
Your AI agent reads Intercom conversations, searches contacts, creates tickets, and updates records in real time. Customers get instant resolution while your support team focuses on complex issues. Ticket volume drops, response times shrink, and your Intercom workspace stays organized without manual effort.
From contact lookups to ticket creation, your AI agent performs the Intercom actions that keep your customer support running smoothly, all mid-conversation.
Intercom
Real scenarios where AI handles Intercom support workflows, from ticket deflection to proactive customer engagement, so your team focuses on what matters.
A customer asks 'How do I reset my password?' in your Intercom widget. Your AI Agent searches your Help Center articles, finds the step-by-step guide, and walks the customer through the process right in the conversation. No ticket created. No agent interrupted. Your support team's queue stays focused on issues that genuinely need human expertise.
A customer reports a billing discrepancy your agent cannot resolve directly. Instead of a vague ticket, your AI Agent creates an Intercom ticket containing the full conversation transcript, the customer's company profile, relevant tags, and a suggested priority level. The billing team picks up a fully contextualized case and resolves it on the first touch.
A returning enterprise customer messages your support channel. Your AI Agent instantly searches Intercom contacts, identifies their company tier, pulls their conversation history, and adapts its tone and urgency. The customer feels recognized immediately. If escalation is needed, the agent assigns the conversation to your enterprise support team automatically.
Intercom
FAQs
The agent uses Intercom's Search Contacts API to query by email, name, phone, custom attributes, or external ID. When a customer messages, the agent identifies them instantly and pulls their full profile including company association, tags, segments, and past conversations. No manual lookup required.
Yes. When creating a ticket, the agent populates standard fields like subject, description, and priority, plus any custom ticket type attributes you have configured. It selects the appropriate ticket type based on the issue category, ensuring your ticketing workflows remain structured.
Tars connects via OAuth and requests scopes for reading and writing contacts, conversations, companies, tags, tickets, articles, and segments. You authorize these during the one-click connection. You can revoke access at any time from your Intercom developer hub without affecting your existing data.
No. Tars queries your Intercom workspace in real time during conversations. Contact profiles, conversation threads, and article content are fetched live and used only to respond to the current interaction. We do not maintain a separate copy of your Intercom data.
Yes. The agent calls Intercom's Search Articles API to find relevant help content based on the customer's question. It returns article content directly in the conversation. If your Help Center has localized content, the agent can surface articles in the appropriate language based on customer context.
Fin works inside Intercom only. Tars AI Agents work across your website, WhatsApp, SMS, and more, while connecting to 600+ other tools beyond Intercom. Your agent can look up Shopify orders, check Stripe payments, and create Intercom tickets, all in one conversation. It is omnichannel and multi-tool by design.
Yes. The agent uses the Assign Conversation endpoint to route issues to the correct Intercom team or admin. Routing rules can be based on issue type, customer segment, company tier, or language. Your existing team structures and assignment rules in Intercom are respected.
The agent handles this gracefully. It can create a new lead or contact in Intercom with the information gathered during the conversation, or it can proceed without a linked contact and create the record later. No dead ends for the customer, and your Intercom contact list stays current.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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