IdentityCheck

Verify customer identity through conversation with IdentityCheck AI

KYC onboarding drops off when users hit friction. Your AI agent guides customers through identity verification conversationally, checks onboarding status in real time via IdentityCheck, retrieves document results, and answers verification questions. Completion rates climb when verification feels like a chat, not a chore.

Get started for freeSchedule a Demo
Chosen by 800+ global brands across industries

Identity verification at conversation speed

Your AI agent interfaces with IdentityCheck's verification infrastructure to manage onboardings, retrieve documents, and configure KYC workflows through natural conversation.

Track Onboarding Status

A customer asks 'Has my ID been verified yet?' The agent calls Retrieve Onboarding Status with their unique ID, checks whether the verification is pending, complete, or failed, and provides a clear status update with next steps.

Fetch Verification Results

The compliance team needs details on recent verifications. The agent calls Fetch Onboardings with filters like date range and status, retrieves a paginated list of all verification attempts, and presents results sorted by outcome for quick review.

Retrieve Submitted Documents

An agent needs to review the passport image a customer submitted. It calls Get Document Content with the onboarding UID and document code, retrieves the base64-encoded document, and makes it available for compliance review alongside the verification result.

Manage KYC Configurations

The operations team wants to update verification requirements. The agent fetches existing configurations, lists all active configs, and updates specific ones by code. Verification rules change through conversation instead of manual dashboard edits.

Configure Notification Endpoints

When a verification completes, your systems need to know. The agent manages IdentityCheck's notification endpoints, listing, retrieving, and deleting webhook configurations to ensure your backend receives real-time verification results.

Check API Health

Before processing a batch of verifications, the agent confirms IdentityCheck is operational by calling the Health Check endpoint. It reports API availability, response times, and any service issues, preventing failed verification attempts.

IdentityCheck

Use Cases

KYC that customers actually complete

From real-time status checks to document retrieval, see how AI agents make identity verification conversational and reduce onboarding abandonment.

Real-Time Verification Status for Anxious Customers

A customer who submitted their ID three hours ago messages asking 'Is my verification done?' Your AI Agent calls IdentityCheck's Retrieve Onboarding Status endpoint with their UID, finds the verification is complete with SUCCESS status, and confirms their account is now active. The customer gets instant peace of mind. Your support team never receives the ticket.

Compliance Dashboard Through Conversation

A compliance officer needs all failed verifications from the past week. They ask the agent. Your AI Agent calls Fetch Onboardings filtered by date range and FAILED status, retrieves the list with UIDs, error codes, and submission dates, and presents a structured report. The officer reviews flagged cases immediately without querying a database or opening the admin panel.

Webhook Configuration for Real-Time Alerts

A developer wants to route verification completions to a new microservice. They tell the agent the endpoint URL and notification preferences. Your AI Agent lists current notification endpoints, confirms no conflicts, and the developer proceeds to set up the new webhook. Verification results stream to the correct system within minutes.

Try
IdentityCheck

IdentityCheck

FAQs

Frequently Asked Questions

How does the AI agent check a customer's verification status?

The agent calls IdentityCheck's Retrieve Onboarding Status endpoint with the customer's unique onboarding UID. It returns the current status (CREATED, IN_PROGRESS, SUCCESS, FAILED), any error codes, document results, and timestamps. The agent translates this into a clear, conversational response for the customer.

Can the agent retrieve the actual documents customers submitted?

Yes. The Get Document Content endpoint returns base64-encoded documents like passport images, driver's licenses, or ID cards. The agent retrieves these using the onboarding UID and document code. This is typically used by compliance teams rather than shared back with customers.

What IdentityCheck credentials does Tars need?

Tars requires your IdentityCheck API key, which authenticates all requests to the verification platform. This key provides access to onboarding status, document retrieval, configuration management, and notification endpoints. Generate it from your IdentityCheck admin panel and revoke anytime.

Does Tars store customer identity documents or verification data?

No. Tars queries IdentityCheck in real time during conversations. Verification statuses, document contents, and configuration details are fetched live and not stored by Tars. All sensitive identity data remains within your IdentityCheck infrastructure and subject to its security policies.

Can the agent filter onboardings by status or date range?

Yes. The Fetch Onboardings endpoint supports filters including status (CREATED, SUCCESS, FAILED), date range (dateFrom and dateTo), business UID, error code, and notification type. The agent applies these filters to return precisely the verification records your team needs.

How is this different from building a custom KYC status page?

A custom status page requires frontend development, hosting, and maintenance. A Tars AI Agent delivers the same status check through WhatsApp, SMS, or your website chat with zero custom UI work. Customers ask their question naturally and get an instant answer. No page to build or maintain.

What document types does IdentityCheck verify?

IdentityCheck supports a wide range of identity documents including passports, national ID cards, driver's licenses, and residence permits. The specific document types accepted depend on your configuration settings. The agent can retrieve your active configuration to confirm which documents are currently enabled.

Can the agent manage multiple verification configurations for different use cases?

Yes. The agent can fetch all configurations, retrieve specific ones by code, and update configuration properties. This lets you maintain different KYC flows for different products or customer segments, all manageable through conversation without accessing the admin dashboard.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

GDPR
ISO
SOC 2
HIPAA

Still scrolling? We both know you're interested.

Let's chat about AI Agents the old-fashioned way. Get a demo tailored to your requirements.

Schedule a Demo
Get in touch

Email - sales@hellotars.com

Get in touch

Email - sales@hellotars.com

Company
About usTerms and ConditionsPrivacy PolicyContact usCareers
Resources
Case StudiesBlogHelp DocsPartner ProgramCommunityChatbot Templates
Product
Knowledge HubToolsCategorizerConversational AIAI AnalyticsAI Evaluation
USE CASES
Finance & BankingInsuranceGovernmentHealthcareTelecom
© 2025 Copyright Tars Technologies Inc.