IdentityCheck
KYC onboarding drops off when users hit friction. Your AI agent guides customers through identity verification conversationally, checks onboarding status in real time via IdentityCheck, retrieves document results, and answers verification questions. Completion rates climb when verification feels like a chat, not a chore.
Your AI agent interfaces with IdentityCheck's verification infrastructure to manage onboardings, retrieve documents, and configure KYC workflows through natural conversation.
IdentityCheck
From real-time status checks to document retrieval, see how AI agents make identity verification conversational and reduce onboarding abandonment.
A customer who submitted their ID three hours ago messages asking 'Is my verification done?' Your AI Agent calls IdentityCheck's Retrieve Onboarding Status endpoint with their UID, finds the verification is complete with SUCCESS status, and confirms their account is now active. The customer gets instant peace of mind. Your support team never receives the ticket.
A compliance officer needs all failed verifications from the past week. They ask the agent. Your AI Agent calls Fetch Onboardings filtered by date range and FAILED status, retrieves the list with UIDs, error codes, and submission dates, and presents a structured report. The officer reviews flagged cases immediately without querying a database or opening the admin panel.
A developer wants to route verification completions to a new microservice. They tell the agent the endpoint URL and notification preferences. Your AI Agent lists current notification endpoints, confirms no conflicts, and the developer proceeds to set up the new webhook. Verification results stream to the correct system within minutes.
IdentityCheck
FAQs
The agent calls IdentityCheck's Retrieve Onboarding Status endpoint with the customer's unique onboarding UID. It returns the current status (CREATED, IN_PROGRESS, SUCCESS, FAILED), any error codes, document results, and timestamps. The agent translates this into a clear, conversational response for the customer.
Yes. The Get Document Content endpoint returns base64-encoded documents like passport images, driver's licenses, or ID cards. The agent retrieves these using the onboarding UID and document code. This is typically used by compliance teams rather than shared back with customers.
Tars requires your IdentityCheck API key, which authenticates all requests to the verification platform. This key provides access to onboarding status, document retrieval, configuration management, and notification endpoints. Generate it from your IdentityCheck admin panel and revoke anytime.
No. Tars queries IdentityCheck in real time during conversations. Verification statuses, document contents, and configuration details are fetched live and not stored by Tars. All sensitive identity data remains within your IdentityCheck infrastructure and subject to its security policies.
Yes. The Fetch Onboardings endpoint supports filters including status (CREATED, SUCCESS, FAILED), date range (dateFrom and dateTo), business UID, error code, and notification type. The agent applies these filters to return precisely the verification records your team needs.
A custom status page requires frontend development, hosting, and maintenance. A Tars AI Agent delivers the same status check through WhatsApp, SMS, or your website chat with zero custom UI work. Customers ask their question naturally and get an instant answer. No page to build or maintain.
IdentityCheck supports a wide range of identity documents including passports, national ID cards, driver's licenses, and residence permits. The specific document types accepted depend on your configuration settings. The agent can retrieve your active configuration to confirm which documents are currently enabled.
Yes. The agent can fetch all configurations, retrieve specific ones by code, and update configuration properties. This lets you maintain different KYC flows for different products or customer segments, all manageable through conversation without accessing the admin dashboard.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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