HotspotSystem

WiFi hotspot management meets conversational AI with HotspotSystem

Your guests ask about WiFi access, voucher codes, or account status. Your AI agent queries HotspotSystem to generate vouchers, look up customer accounts, and track usage transactions in real time, turning WiFi support into a self-service experience.

Chosen by 800+ global brands across industries

Hotspot operations, fully automated

Your agent generates vouchers, looks up customers, tracks transactions, and monitors locations through HotspotSystem, handling WiFi management inside every guest interaction.

HotspotSystem

Use Cases

Guest WiFi support that runs itself

See how hospitality businesses, coworking spaces, and public venues use AI agents to manage HotspotSystem, delivering WiFi access and support without staff intervention.

Self-Service WiFi Codes for Hotel Guests

A hotel guest checks in at midnight and needs WiFi. They message the AI agent through the hotel's WhatsApp number. Your AI Agent verifies their room booking, calls HotspotSystem's voucher generation API with the appropriate 24-hour package, and sends back a unique access code. The guest connects immediately. No front desk call needed, even at 3 AM.

Venue WiFi Usage Reports for Event Planners

An event organizer renting a conference space wants to know how many attendees used the WiFi. They ask the agent after the event. Your AI Agent queries HotspotSystem's MAC transaction logs for the venue location during the event timeframe and reports total unique connections, peak usage times, and social login breakdown. The organizer gets data for their post-event report without contacting IT.

Troubleshooting Subscriber Connectivity Issues

A coworking member reports they cannot connect to WiFi despite having a monthly subscription. They message the agent with their email. Your AI Agent looks up their customer account in HotspotSystem, finds their subscription expired yesterday, and offers to generate a new voucher or direct them to renewal. The member resolves the issue in under two minutes without filing a support ticket.

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HotspotSystem

HotspotSystem

FAQs

Frequently Asked Questions

How does the AI agent generate WiFi voucher codes through HotspotSystem?

The agent calls HotspotSystem's voucher generation endpoint, specifying the location, package type, and quantity. HotspotSystem returns unique voucher codes with the configured validity period and bandwidth limits. The agent delivers these codes to the guest instantly within the conversation.

Can the agent look up a specific customer's WiFi account?

Yes. The agent queries HotspotSystem's customer list endpoint, optionally filtered by location. It retrieves customer details including subscription status, login history, and remaining access time. This enables quick account support without accessing the HotspotSystem control panel.

What authentication does Tars need for HotspotSystem?

Tars uses a Base64-encoded API key for HotspotSystem, where the API key serves as the username with an empty password. You generate this key from your HotspotSystem control center. The key can be regenerated or revoked at any time.

Does Tars store guest WiFi usage data?

No. Tars queries HotspotSystem in real time during conversations. Customer records, transaction logs, and voucher codes are fetched live and used only to generate the response. No guest data is cached or stored on Tars servers.

Can the agent report on WiFi usage by location?

Yes. The agent retrieves transaction data from HotspotSystem filtered by location, including voucher redemptions, social logins, MAC-based access, and paid transactions. This gives venue operators detailed usage insights for any hotspot location in their network.

How is this different from the HotspotSystem control center?

The control center is a web dashboard for administrators. With Tars, your guests and front-desk staff interact with the system through natural conversation on WhatsApp, your website, or any channel. Voucher distribution, account lookups, and usage reports happen without logging into any backend system.

Can the agent handle multiple hotspot locations?

Yes. The agent can list all locations in your HotspotSystem account and filter customers, subscribers, vouchers, and transactions by specific location IDs. This supports multi-site operations like hotel chains, coworking networks, and campus environments.

What types of WiFi transactions can the agent track?

The agent can retrieve four transaction types from HotspotSystem: voucher-based access, MAC address-based access, social media logins, and paid transactions. Each type can be filtered by location for granular reporting on how guests access your WiFi network.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Real results, real customers, real stories

“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

GDPR
ISO
SOC 2
HIPAA

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