Helpwise
Emails, WhatsApp messages, and social media DMs pile up in your shared inbox. Your AI agent reads Helpwise conversations, retrieves contact history, adds internal notes, and routes issues to the right team. Response times drop dramatically while your team focuses on high-value interactions that need a human touch.
From searching conversations to updating contact records, your AI agent works inside your Helpwise shared inbox to keep customer communication organized and responsive.
Helpwise
See how teams managing shared inboxes use AI agents to respond faster, keep contact records accurate, and never lose track of a conversation across channels.
A customer emails about a shipping delay, having previously messaged on WhatsApp about the same order. Your AI Agent searches Helpwise conversations by the customer's email, finds both the email and WhatsApp threads, and consolidates the context into a single view. The agent responds with full awareness of the prior WhatsApp exchange. The customer never repeats themselves. Your team sees unified history across channels.
A customer sends an urgent email at 3 AM about a service outage. Your AI Agent retrieves their Helpwise contact record, identifies them as a premium client, fetches the latest conversation thread for context, and responds with the known issue status and estimated resolution time. It adds an internal note flagging the VIP status for morning follow-up. Premium clients get immediate acknowledgment. Your team arrives to clear context, not a cold inbox.
A customer casually mentions switching from a free plan to enterprise during a support chat. Your AI Agent captures this detail and updates their Helpwise contact record with the new subscription level as a custom attribute. It also tags the conversation for the sales team's attention. Your CRM stays current without manual data entry. Sales gets a warm handoff from a support conversation.
Helpwise
FAQs
The agent uses the Get Conversations endpoint with search terms, status filters, assignee ID, requester ID, and team ID parameters. It supports pagination for large result sets. This lets the agent find specific threads by customer email, topic keyword, or current status without scrolling through the entire inbox.
Yes. The agent uses the Create Note endpoint with the private flag set to true. Private notes appear on the Helpwise conversation thread but are invisible to the customer. This is useful for adding AI-gathered context, qualification details, or handoff instructions for your human agents.
Helpwise requires both an API key and an API secret for authentication. You generate these from your Helpwise account settings. Enter both credentials in your Tars dashboard when adding the Helpwise tool. The dual-key setup provides an extra layer of security for your inbox data.
No. Tars queries Helpwise's API in real time during each conversation. Messages, contact records, and team data are fetched live and used only to respond to the current request. No inbox content, customer communications, or contact details are cached or stored in Tars systems.
Yes. The agent uses the Update Contact endpoint to modify name, email, phone, organization, and custom attributes. When a customer shares updated information during a conversation, the agent pushes those changes to Helpwise immediately, keeping your contact database current without manual edits.
Helpwise automations handle basic rule-based tasks like tagging and assignment. Tars adds intelligent conversation handling, understanding customer intent, pulling data from multiple sources, and composing contextual responses. The AI agent works alongside Helpwise automations, not replacing them, adding a conversational layer on top of your existing rules.
Yes. The agent retrieves all mailboxes through the Get Mailboxes endpoint and can search conversations within specific mailboxes. If your support, sales, and billing teams each have their own Helpwise mailbox, the agent navigates between them to find the right thread and context.
The agent retrieves the team list from Helpwise, identifies the appropriate team based on the issue type, and adds a detailed internal note to the conversation summarizing the problem and customer context. Your team picks up the conversation with full history. The customer experiences a seamless transition from AI to human support.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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