Google Maps
Customers ask where your nearest store is, how long delivery takes, or where to find a service center. Your AI agent uses Google Maps to geocode addresses, calculate travel times, and find nearby places. Geographic intelligence embedded directly in customer support.
Your AI agent taps into Google Maps to answer location questions, calculate distances, find nearby businesses, and resolve address lookups without leaving the conversation.
Google Maps
Businesses with physical locations, delivery services, and field operations use AI agents with Google Maps to answer the 'where' questions customers ask every day.
A customer messages 'Where is your nearest store to 90210?' Your AI Agent geocodes their zip code, runs a nearby search on Google Maps for your business locations, and returns the closest three stores with addresses, phone numbers, and driving distance. The customer picks one, and the agent provides turn-by-turn directions. Your store locator page is now a conversation, not a static map.
A customer asks how long their same-day delivery will take. Your AI Agent takes the warehouse address and the customer's delivery address, calculates the route through Google Maps with real-time traffic data, and provides an estimated arrival window. The customer gets a concrete ETA instead of a vague 'within 4 hours.' Delivery anxiety resolved before it becomes a support ticket.
A potential customer wants to hire your landscaping company but lives 45 minutes outside your usual zone. Your AI Agent geocodes their address, calculates the distance from your base, and checks it against your configured service radius. If they qualify, booking proceeds. If not, the agent explains the coverage area and suggests the nearest partner company. No wasted site visits. No disappointed customers.
Google Maps
FAQs
The agent uses Google Maps Nearby Search or Text Search API with your business name and the customer's location as inputs. You can also configure a list of your location addresses directly, and the agent calculates distances from the customer to each one, presenting the closest options.
Yes. When the agent calls the Google Maps Routes API, it factors in current traffic conditions. The returned travel time reflects live road data, not just static distance estimates. Customers get realistic ETAs that account for rush hour, construction, and congestion.
Tars needs a Google Maps Platform API key with the Places API, Geocoding API, and Routes API enabled. You create and manage the key in your Google Cloud Console, where you control billing, usage quotas, and API restrictions. The key stays in your Tars dashboard settings.
Yes. The agent geocodes the provided address through Google Maps and checks if it resolves to a valid, complete location. If the address is ambiguous or incomplete, the agent asks the customer to clarify. This reduces failed deliveries and incorrect shipping labels.
No. Addresses and coordinates are sent to Google Maps during the conversation for geocoding and routing. Location data is not stored in Tars after the interaction ends. Your Google Cloud project's terms govern how Google Maps processes the location queries.
The agent can generate a Google Maps embed URL or a static map image link using the Maps Embed API. On web chat, this renders as a clickable map. On messaging platforms like WhatsApp, the agent sends a Google Maps link that opens the native maps application.
Google Maps Routes API supports driving, walking, bicycling, and transit modes. The agent asks the customer how they plan to travel and calculates the appropriate route. Transit results include bus and train schedules where available.
An embedded widget is static and requires the customer to interact with the map themselves. A Tars AI agent has a conversation, understands what the customer needs, and proactively provides the relevant location data. Instead of zooming and scrolling, the customer simply asks and the agent answers with precise results.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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