GoDial

Turn every customer conversation into a GoDial contact ready for outreach

Your AI agent captures lead information during conversations and pushes contacts directly into GoDial call lists. Sales reps start dialing qualified prospects without manual data entry. Every chat becomes a pipeline opportunity for your telecalling team.

Chosen by 800+ global brands across industries

Telecalling CRM actions in real time

Your AI agent bridges the gap between customer conversations and your GoDial call center, creating contacts, managing lists, and keeping your dialer loaded with fresh leads.

GoDial

Use Cases

From chat to call in minutes

Real scenarios where AI captures prospects during conversations and loads them into GoDial for immediate outbound follow-up by your telecalling team.

Website Leads Pushed to Dialer Instantly

A visitor fills out your chatbot asking about pricing for your SaaS product. Your AI Agent qualifies them by asking about team size and budget, then creates a GoDial contact with their name, phone number, company, and a note summarizing their requirements. The contact lands in your 'Hot Leads' call list. Your inside sales rep calls within 5 minutes while the interest is fresh.

Support Callbacks Routed to the Right Team

A customer requests a callback to resolve a complex billing issue the chatbot cannot handle. Your AI Agent captures their phone number, documents the issue in the contact notes, and adds them to GoDial's 'Support Callbacks' list. The support agent sees the full context before dialing. No one asks the customer to repeat their problem.

Event Lead Capture for Post-Event Follow-Up

Attendees at your webinar interact with a WhatsApp AI Agent, sharing their contact details and interest areas. The agent creates GoDial contacts for each attendee with event source noted in the remarks field. Your sales team has a segmented call list ready for follow-up calls the next morning, complete with context on what each attendee found interesting.

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GoDial

FAQs

Frequently Asked Questions

How does the AI agent add contacts to a specific GoDial call list?

The agent uses GoDial's Add Contact API, which requires a listId parameter to specify the target call list. During the conversation, the agent can first retrieve available lists, identify the correct one based on lead type, and then create the contact in that list with name, phone, email, company, and notes.

What information can the agent capture and store in a GoDial contact record?

The agent can populate name, primary phone, secondary phone, email, company name, free-form notes, remarks, assignment mode, and custom extra data fields. The extra field accepts JSON data, allowing you to store any additional structured information your workflow requires.

How do I get the GoDial access token for the Tars integration?

Log into your GoDial dashboard, navigate to Settings, and look for the External API or API Access section. Generate an access token there. Enter this token in the Tars Tools configuration when connecting GoDial. The token authenticates all API requests made by your agent.

Can the agent add contacts to different lists based on conversation outcome?

Yes. The agent first retrieves your available GoDial lists, then routes contacts based on qualification rules you define. Hot leads might go to your 'Priority Outbound' list, while support requests route to 'Callback Queue'. Each list can be tied to a different autodialer campaign.

Does Tars store the contact data that gets sent to GoDial?

Tars processes contact information during the conversation to create the GoDial record. The data is transmitted to GoDial's API in real time. Tars retains conversation transcripts per your retention settings, but the primary contact record lives in your GoDial CRM.

How is using Tars with GoDial different from manually entering contacts?

Manual entry means your team copies information from chat transcripts or forms into GoDial, one contact at a time. With Tars, leads are captured, qualified, and added to the right call list during the conversation itself. Speed to first call drops from hours to minutes, and no lead data gets lost in translation.

Can the agent handle multiple GoDial accounts for different teams?

Yes. The List Accounts endpoint retrieves all accounts in your GoDial workspace, and the agent can route contacts to the appropriate team's account based on conversation context. Regional sales teams, support teams, or product-specific teams can each have their own GoDial account and call lists.

What happens if a contact with the same phone number already exists in GoDial?

GoDial's API creates a new contact record regardless of existing duplicates. You can configure your agent to note in the remarks field that this may be a returning lead. For deduplication, use GoDial's built-in duplicate management features within the CRM dashboard.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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