Gift Up!
Customers ask about gift card balances, expiry dates, and redemption options constantly. Your AI agent connects to Gift Up!, looks up gift cards by email or code, retrieves real-time balances, and confirms what items are available for purchase. Gift card inquiries resolved in seconds, not support tickets.
From balance checks to transaction reports, your AI agent manages the entire gift card lifecycle through Gift Up!'s API without routing customers to a human agent.
Gift Up!
See how businesses eliminate repetitive gift card support tickets by letting AI agents access Gift Up! data and respond to customer questions in real time.
A gift card holder messages at 10 PM asking 'How much is left on my gift card?' Your AI Agent asks for their email or gift card code, queries Gift Up! for matching cards, and returns the remaining balance with the expiration date. The customer plans their next purchase immediately. Your support team finds zero balance-check tickets the next morning.
Someone wants to buy a gift card for a friend's birthday but is unsure about options. Your AI Agent pulls the full Gift Up! item catalog, presents available denominations and experience packages, and guides the buyer to the right choice. Instead of browsing a gift card page, the customer makes a decision through a guided chat that feels like talking to a knowledgeable sales associate.
A customer with a gift card asks 'Which of your locations accept this?' Your AI Agent retrieves the location list from Gift Up!, cross-references with the gift card's item group restrictions if any, and tells the customer exactly where they can redeem. For businesses with multiple branches or service points, this eliminates confusion and prevents customers from showing up at the wrong location.
Gift Up!
FAQs
The agent queries Gift Up!'s list gift cards endpoint, filtering by purchaser email, recipient email, gift card code, or order ID. When the customer provides any of these identifiers, the agent retrieves matching cards with current balance, status, and expiry date. Multiple filter options mean customers can find their card regardless of what information they have.
Yes. The agent lists gift cards filtered by the code and checks the status field. Active cards with remaining balance are confirmed as valid. Expired, voided, or fully redeemed cards are flagged with appropriate messaging. The customer knows before they try to use it at checkout.
Yes. The list report transactions endpoint accepts a gift card code filter and returns all events including OrderPlaced, GiftCardCreated, CreditAdded, Redeemed, Expired, Voided, and Reactivated. Your agent can present a full activity timeline for any gift card.
Tars needs your Gift Up! API key, available from your Gift Up! dashboard under API settings. This single key provides access to all Gift Up! API endpoints including gift cards, items, locations, transactions, and webhooks. The API is free to use regardless of your Gift Up! plan.
Yes. Gift Up!'s API supports a test mode header. Your agent can be configured to use test mode during development and staging, then switch to live mode for production. Test transactions stay separate from real customer data, preventing confusion during setup.
Tars queries Gift Up! in real time during conversations. Gift card codes, balances, and transaction data are used only within the active session to answer the customer's question. Tars does not maintain a separate database of your gift card inventory or customer codes.
Gift Up!'s widget is a self-service balance checker embedded on your site. Tars adds conversational intelligence, letting customers ask natural questions like 'Do I have any gift cards?' or 'Where can I use this card?' The agent handles complex queries, multi-step lookups, and works across WhatsApp and SMS where widgets cannot.
Yes. The agent can list items filtered by group ID and list all item groups. When a customer asks about redemption options, the agent checks which item groups apply to their specific gift card and presents only relevant choices. Restrictions and categories are respected automatically.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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