GatherUp
After every customer interaction, your AI agent sends a GatherUp feedback request at the perfect moment. Happy customers get nudged toward reviews on Google or Yelp. Business locations are tracked, customer records stay current, and your online reputation grows on autopilot.
Your AI agent integrates with GatherUp's feedback and review platform, automatically requesting reviews, looking up customers, and managing business locations as part of natural conversations.
GatherUp
Real scenarios where AI agents trigger perfectly-timed feedback requests, turning satisfied customers into online advocates while your team focuses on delivering great service.
A customer finishes a chat with your AI agent after resolving a billing question. The agent detects a positive sentiment, looks up the customer in GatherUp, and sends a feedback request immediately. The customer receives the review prompt while they still feel good about the experience. Your Google review count grows steadily without your team manually emailing every satisfied customer.
A regional manager asks the AI agent about review performance for the downtown location. The agent searches GatherUp businesses by custom field, retrieves the branch details, and reports the location's review status and configuration. The manager gets a snapshot of their location's reputation health in seconds instead of logging into the GatherUp dashboard.
Your company opens a new office. The operations team tells the AI agent the business name and category. The agent fetches available business types from GatherUp, confirms the right classification, and the team completes setup through the platform. The new location starts collecting reviews from day one with proper categorization for local SEO.
GatherUp
FAQs
You configure the trigger rules. The agent can send feedback requests after detecting positive sentiment in a conversation, after a successful support resolution, or at a fixed point in your customer journey. The checkThreshold parameter lets you respect GatherUp's feedback frequency limits so customers are not over-solicited.
GatherUp uses SHA-256 hash signatures to verify that API requests are legitimate and untampered. The agent generates the signature by combining your Private Key with sorted request parameters. Every API call includes this hash alongside your Client ID for authenticated access. Tars handles signature generation automatically.
The agent triggers the feedback request through GatherUp's API, and GatherUp handles delivery through whatever channels you have configured for that business location, including email and SMS. The delivery channel setup is managed in your GatherUp account settings.
No. Tars sends feedback requests and retrieves customer records in real-time. Review responses, feedback scores, and NPS data remain in your GatherUp account. Tars does not maintain a separate copy of customer feedback or review data.
Yes. The Search Business endpoint lets the agent find any location by custom field or extra field values. The Get Business endpoint retrieves details for a specific location ID. You can manage review settings, check configurations, and send feedback requests across all your locations from conversations.
The ratingRevision parameter controls this behavior. Setting it to 0 sends a new request, while setting it to 1 with a jobId replaces an existing request. The checkThreshold parameter ensures GatherUp's frequency limits are respected. Your customers never receive excessive review solicitations.
The Get Customer endpoint returns the customer's ID and associated details stored in GatherUp. The agent uses this to verify the customer exists before sending a feedback request and to personalize the follow-up. No sensitive payment or health data is accessed through the integration.
GatherUp monitors over 100 review sites through its platform. The Tars integration focuses on the API actions available: sending feedback requests, managing customers, and handling business locations. Review monitoring and aggregation happen inside GatherUp's dashboard, which tracks ratings across all connected review platforms.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
