Formbricks
Your AI agent creates targeted surveys, collects responses, and manages contacts inside Formbricks while chatting with customers. Feedback loops that used to take days now happen in a single conversation. Response rates climb when surveys meet people where they already are.
From building surveys on the fly to pulling response analytics, your AI agent turns Formbricks into a real-time feedback engine inside every customer interaction.
Formbricks
See how product teams and support managers use AI agents to collect, route, and act on customer feedback without switching between tools.
After resolving a support issue, your AI agent creates a short NPS survey in Formbricks tailored to the conversation topic, sends it to the customer right there in the chat, and records their response. Your product team wakes up to structured feedback tied to specific issues, not generic survey blasts that nobody answers.
A customer mentions they wish your product had a certain feature. Your AI agent captures the request, creates a Formbricks response entry tagged with the user's segment and plan level, and registers the contact for follow-up surveys. Product managers get prioritized feedback data without combing through chat logs.
A new user completes their first setup steps and the AI agent triggers a Formbricks onboarding survey asking about their experience. The agent records the response and updates the contact's attributes with completion status. Your growth team spots onboarding friction points within hours instead of weeks.
Formbricks
FAQs
The agent uses Formbricks' Create Survey API to build surveys with custom questions and display types. It specifies the environment ID and question definitions programmatically, so surveys appear in your Formbricks dashboard ready for deployment. You control which survey templates the agent can use through your agent configuration.
Yes. The agent gathers answers conversationally and submits them to Formbricks via the Create Response API with the survey ID, answer data, and metadata like language and source. The customer never leaves the chat. Responses appear in Formbricks exactly as if they completed the survey through a traditional link.
Tars requires a Formbricks Management API key with access to surveys, responses, contacts, and webhooks within your chosen environment. You generate this key in your Formbricks settings under API Keys. You can revoke it at any time without affecting other integrations.
No. Tars calls the Formbricks API in real-time during conversations. Survey data, contact attributes, and response details are fetched live and used only to serve the current interaction. We do not maintain a separate database of your Formbricks data.
Yes. The Formbricks Get Responses endpoint supports filtering by surveyId, contactId, startDate, and endDate parameters. Your agent uses these filters to pull exactly the feedback slice you need, whether it is last week's NPS scores or a single customer's history.
Formbricks' widget triggers surveys based on page events. Tars embeds survey collection inside actual conversations, so feedback happens in context. The agent can ask follow-up questions, clarify vague answers, and route responses to the right team. Plus, Tars works across WhatsApp, SMS, and web, not just your website.
Yes. The agent can upload up to 250 contacts at once using Formbricks' Bulk Contacts API. This is useful when migrating a segment of users for a new survey campaign. Each contact includes custom attributes for targeting.
The agent handles partial responses gracefully. It can submit a Formbricks response marked as unfinished, preserving whatever answers were collected. If the customer returns later, the agent can update the existing response with additional data using the Update Response API.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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