Fidel API
Your customers want to know about their rewards, transaction history, and loyalty offers. Your AI agent pulls live data from Fidel API, surfaces card-linked transactions, and confirms offer eligibility during the conversation. No more support queues for routine payment questions.
From real-time transaction lookups to loyalty offer management, your AI agent accesses Fidel API's card-linking infrastructure the moment a customer needs answers.
Fidel API
Real scenarios where AI handles card-linked offer questions, transaction lookups, and rewards program inquiries so your team focuses on growth.
A rewards member messages asking if their purchase at a participating retailer earned cashback. Your AI Agent queries Fidel API's transaction list filtered by their card ID and the merchant location, finds the matching transaction, and confirms the cashback amount earned. The customer gets a definitive answer in seconds. Your support team never sees the ticket.
A loyalty program member asks where they can earn points near their office. Your AI Agent retrieves participating locations from Fidel API filtered by the program and area, then lists the closest stores with qualifying offers. The member discovers three participating cafes within a block. Engagement goes up without a single marketing email.
A customer is about to make a large purchase and wants to confirm their Visa ending in 4823 is linked to the rewards program. Your AI Agent checks Fidel API for active cards under their account, confirms enrollment and active status, and reassures the customer before checkout. Purchase confidence increases and card-linking drop-offs decrease.
Fidel API
FAQs
The agent calls Fidel API's List Transactions endpoint, filtering by card ID, program ID, or date range. It returns transaction amount, currency, merchant location, and timestamp. Sensitive card details like full PAN are never exposed, as Fidel API uses tokenized card references throughout.
Yes. The agent queries the List Cards endpoint filtered by your program ID and the customer's account. It returns card status, enrollment date, and metadata. The customer gets confirmation without sharing full card numbers, since Fidel API only returns tokenized identifiers.
You provide your Fidel API secret key, which you generate from your Fidel dashboard. This key authenticates all API requests. Use a live key for production data or a test key during setup. You can rotate or revoke the key at any time from your Fidel dashboard.
No. Transaction data is fetched from Fidel API in real time during each conversation. The agent retrieves only what is needed to answer the customer's question, and nothing is persisted in a Tars database. Your financial data remains within Fidel's PCI-compliant infrastructure.
Yes. The agent calls the List Offers endpoint with a location ID or brand filter, then presents active offers with their discount type, qualifying amount, and valid dates. If no offers match the requested store, the agent can suggest nearby participating locations instead.
Fidel webhooks push transaction events to your server for backend processing. Tars AI Agents handle the customer-facing side, answering questions and retrieving data on demand during conversations. They complement each other: webhooks trigger internal workflows, and the agent resolves customer inquiries.
Fidel API surfaces both authorization and clearing events. If the agent finds an auth event but no clearing, it informs the customer that the transaction is pending and explains the typical clearing timeline. This prevents confusion and reduces follow-up questions.
Yes. Fidel API organizes data by program, brand, and location. The agent can filter offers and transactions at any level, so even programs spanning dozens of retail brands return accurate, brand-specific results for the customer asking.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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