Dripcel

Turn customer conversations into SMS campaigns with Dripcel AI

Your AI agent becomes a direct line to your customers' phones. It sends personalized SMS messages through Dripcel, manages contact tags for segmentation, tracks campaign delivery, and monitors sales data, all triggered by real-time conversation context.

Chosen by 800+ global brands across industries

SMS marketing actions inside live chats

Dripcel's AI-powered SMS platform meets conversational automation. Your agent sends messages, tags contacts, tracks deliveries, and pulls campaign analytics without leaving the conversation.

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Use Cases

SMS engagement powered by conversation

See how AI agents bridge the gap between customer conversations and SMS marketing, triggering targeted messages, segmenting contacts, and measuring results in real time.

Instant SMS Follow-Up After Chat Engagement

A prospect finishes a conversation on your website expressing interest in your premium plan. Your AI Agent tags the contact as 'premium_interested' in Dripcel and sends a follow-up SMS with a personalized offer code. The message arrives within seconds of the chat ending, catching the prospect while interest is highest. Your marketing team sees the new tag and can include them in future premium campaigns.

Campaign Performance Check via Quick Question

Your marketing director messages the AI Agent asking 'How did the Black Friday SMS campaign perform?' The agent pulls delivery reports from Dripcel, retrieves sales data linked to the campaign, and summarizes the results: 12,400 messages delivered, 87 opt-out replies, and $34,200 in attributed revenue. A full campaign debrief surfaces in one conversation exchange.

Opt-Out Compliance Verification Before Send

Before launching a re-engagement campaign, a compliance manager asks the AI Agent to check a batch of phone numbers against Dripcel's targeting criteria. The agent runs the compliance check, flags numbers that have opted out or fail campaign rules, and confirms which contacts are safe to message. The campaign launches cleanly without risking regulatory violations.

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FAQs

Frequently Asked Questions

How does the AI agent send an SMS through Dripcel during a conversation?

The agent calls Dripcel's Send SMS endpoint with the recipient phone number in E.164 format, message content, sender ID, and country code. It can send immediately or schedule for a specific date and time. Messages support both plain GSM and Unicode encoding for international character sets.

Can the agent automatically tag contacts based on what customers say in chat?

Yes. Based on conversation context, the agent calls Dripcel's Add Tag endpoint with the contact's phone number and tag names or IDs. If the contact does not exist in Dripcel, setting create_missing_contact to true creates the record automatically with the specified tags attached.

What Dripcel credentials does Tars need?

Tars requires your Dripcel organization API key, available from your Dripcel account settings. This key authenticates all API requests including sending messages, managing contacts, and retrieving campaign data. You can regenerate the key from your Dripcel dashboard if needed.

Does Tars store SMS content or recipient phone numbers?

Tars passes message content and phone numbers to Dripcel's API during the conversation. We do not maintain a separate database of your SMS messages or contact phone numbers. Delivery records and message logs remain in your Dripcel account where your data retention policies apply.

Can the agent check whether someone has opted out before sending them an SMS?

Yes. The agent can run Dripcel's compliance check endpoint with a list of phone numbers and a campaign ID. Dripcel evaluates each number against opt-out lists and campaign targeting rules, returning which contacts are eligible and which are blocked. This prevents sending to unsubscribed recipients.

How does the agent handle SMS replies and opt-out requests?

The agent searches Dripcel's replies endpoint by campaign, phone number, or date range. It identifies reply types including opt-in, opt-out, and unknown responses. Opt-out replies are handled by Dripcel's platform automatically, but the agent surfaces them for campaign reporting.

What is the difference between using Tars with Dripcel versus Dripcel's own campaign dashboard?

Dripcel's dashboard is built for campaign planning and bulk sends. Tars adds conversational triggers, meaning an SMS can fire based on what a customer says in a live chat, not just a pre-scheduled blast. You also get campaign performance data surfaced through natural language questions instead of navigating analytics screens.

Can the agent retrieve sales revenue attributed to specific Dripcel campaigns?

Yes. The agent calls Dripcel's Get Sales endpoint to pull comprehensive revenue data. While the endpoint returns all sales records, the agent can filter and summarize results by campaign context, giving your team quick ROI snapshots during conversations about campaign performance.

How to add Tools to your AI Agent

Supercharge your AI Agent with Tool Integrations

Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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