DPD
Customers buying ebooks, software, or courses deserve instant answers about their purchases. Your AI agent taps into DPD's digital delivery platform to look up orders, verify subscriptions, and resolve download issues while you focus on creating.
Your AI agent becomes the front desk of your digital store, pulling purchase records, checking subscriber status, and surfacing storefront details in real time.
DPD
Real situations where AI handles download questions, subscription checks, and purchase lookups so digital creators can focus on building products instead of answering emails.
A customer bought your ebook two weeks ago and lost the download link. At 1 AM, they message your site asking for help. Your AI Agent searches DPD purchases by date range, locates their transaction, and resends the secure download URL with product details. The buyer gets their file immediately instead of waiting until morning for a manual reply.
A subscriber to your online course reports they cannot log in. Your AI Agent checks the DPD subscriber list for their email, confirms their subscription is active and tied to the correct storefront, and walks them through re-accessing the content. No ticket created, no back-and-forth email threads, just immediate resolution.
You run separate DPD storefronts for software licenses, tutorial videos, and design templates. A visitor asks which store carries your Photoshop brush packs. Your AI Agent lists all storefronts in your account, identifies the one with design assets, retrieves its checkout URL, and shares it directly in the chat. Confused shoppers become confident buyers without navigating your site, and your support inbox stays empty.
DPD
FAQs
The agent queries DPD's List Purchases endpoint with date filters and pagination. When a customer provides their email or order details, the agent searches through purchase records and matches the transaction. Results include product name, amount paid, and purchase date, all fetched live from your DPD account.
Yes. The agent calls the DPD Subscribers endpoint filtered by email and storefront ID. It checks the subscriber's current status and reports whether their access is active, expired, or requires renewal. This happens during the conversation without any manual lookup on your part.
Tars needs your DPD API key, which you can generate from your DPD account settings. The API provides read-only access to your storefronts, purchases, customers, and subscribers. No admin password is shared, and you can revoke the key at any time from your DPD dashboard.
No. Tars queries DPD in real time during each conversation. Purchase records, customer emails, and subscriber details are fetched live and used only to respond to the current inquiry. We do not maintain a separate copy of your DPD data between conversations.
The agent cannot process refunds directly through the DPD API since it is read-only. However, it can look up the purchase details, confirm eligibility based on your refund policy, and then escalate to a human agent with full context so your team can process the refund quickly in the DPD dashboard.
When DPD sends a purchase webhook, the agent can verify authenticity by posting the signature and payload back to DPD's verification endpoint. Only confirmed notifications trigger actions like granting download access or sending confirmation messages, protecting you from spoofed requests.
Yes. The agent accesses every storefront linked to your DPD API key. It can list all storefronts, retrieve details for any specific one by ID, and look up subscribers per storefront. Customers asking about different product lines get routed to the correct storefront automatically.
DPD sends transactional emails for purchases and downloads, but those are one-directional. Tars AI Agents have actual conversations, answering follow-up questions about access issues, finding lost download links, and verifying subscriptions interactively across your website, WhatsApp, and other channels.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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